My withdrawals still in pending status

Hello, I am loyal player at casino Kinbet for months. My account is fully verified. I have withdrawn money a few times (5 times) successfully, always I use method skrill for deposits and withdrawal, never problems, VIP managers spam me with promos almost every day, but now I have problems. I withdrew money 800€ on saturday evening and than another 800€ on sunday afternoon (800€ is max per day) and I am still waiting for money. Their process to check withdrawal is 1-3 business days which they have written in rules. I wrote them like 15 times (via live chat and vip manager email), but always copy paste response - they will speed it up and I will get my withdrawal soon, that they are doing everything they can. For me this is classic fraud, they are delaying witdhrawal so I cancel my withdrawals and lose money? I didn't use any bonuses for deposit or play with any bonus money, I played on same device, personal info didn't change. I think there is something suspicious about them, they don't even explain why it takes so long even when I ask them. Always the same answers. I am adding screenshots as proof and check it out please, this is unreal to do this to loyal players, I was pleased till now, VIP managers were nice, support was nice, they were looking for excuses time to time to not give me offers that they sent me and I had to give 100 proofs to get it but OK, withdrawals were also procceed in 2-3 days (also for weekend one time!), but this now is fishy. And one more thing there is no problem in skrill since Kinbet didn't approve my withdrawal, when they do I get money on Skrill instantly.

Thanks,

< first name removed >

Dear AskGamblers!

I would like to contact you again and complain about Kinbet Casino.

When I last emailed you, you said you couldn't do anything because I quote: “Please remember that each online casino has the exclusive right to define and apply its own payout policies and procedures, subject to the requirements of its license agreement.”

“If your payment is not processed within the payment deadline, please use AGCCS again and file a lawsuit against the aforementioned casino operator.”

Now, I initiated a withdrawal via bank transfer on 2026.06.21, which is still in the “under review” phase. According to the casino's internal regulations, this process could take a maximum of 3 days. It does not state any reason that could cause a delay.

Furthermore, the casino has behaved towards me in a way that I consider to be unworthy. Just to name a few: the agents can never provide any useful information, I write to them every single day, and they always say the same thing without change, they say they will report my problem to the finance department, which will prioritize my payout (of course, nothing happens), and I could go on and on…

There is money in there that is rightfully mine. I earned it rightfully by following the rules. I have never experienced anything like this at any casino. It is outrageous and unacceptable to me, and I am so fed up with it.

Please do something.

I've been playing at this casino for months.

After numerous deposits, I've never had any problems. But after my first win, I tried to make three withdrawals of €500 (since that's the maximum they allowed).

Just three days after my withdrawal request, they blocked my account with €1,500 in pending withdrawals and a balance of €15,000 in my gaming account. All this without giving me any valid reason, and after dozens and dozens of emails,

I still have no reason and can't get my €16,500 back.

I'm sure they're scamming me.

Please help me, I'd be grateful.

Thank you so much.

I won €1059 at Kinbet Casino 14 days ago, but they have not processed my withdrawal.

I’ve contacted live support multiple times and also sent emails. Every time they say it will be done “soon,” but nothing happens. No updates, no progress.

This delay is unacceptable and feels like I’m being ignored.

I just want my rightful winnings to be paid without further excuses or delays.