August 28 this year I had requested a withdrawal for 1000.00 At first received acknowledgment email then nothing. After a couple days I inquired and for the last 2 months it's been a nightmare of "you need this, then no that's not correct ......" for the interest of saving the blame and just resolving this matter, they requested bank statements, proof of winnings hitting the account , payments to them being withdrawn, I filled out a POI form which they have, I also send ID valid , and Proof of Address all as specified, In addition proof of ownership of the account. Since the money I use for playing is regenerated casino winnings I sent a summary of this deposits into my account 30 000ish.
From my banks investigation department complete with verification codes, some of those were from Kassu so they can easily verify, I showed my income during the pandemic hitting my account, Provided the yearly tax form 10-4 the most recent available, everything needed for their verification and am providing all of this attached at once and am hoping we can resolve this without getting into who's fault it is. I am requesting assistance in helping collect 1000.00 owed. I do understand that checks have to be performed as certain amounts are surpassed and have provided everything to do this. There nothing illegal there and have been paid previously by them .
