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Kassu Casino - Eight Days Waiting for Withdrawal

RESOLVED
Complaint Info
Disputed casino Kassu Casino
Reason Delayed payment
Amount £ 6288
Posted on July 20, 2020

I am verified with my documents. Deposited, won some money and withdrew £6288 on the 11th but the money hasn't been sent yet... I sent docs on 11th and got an email that I was verified on the 14th. Now five days later and still now news on payment being processed.... im verified so why is it still being held! Withdrawal says 3 days on website...

AskGamblers
Posted on August 27, 2020

Dear all,

This complaint has been reopened as per Kassu Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on August 27, 2020

Hello NIMATEB,

Thank you for your patience.

Kindly note that we checked your account and we can see that your withdrawal has been correctly approved on the 6th of August 2020.

If you are still having any issues, please do not hesitate to contact us and we will be more than happy to assist you further.

Regards,
Kassu Team

AskGamblers
Posted on August 27, 2020

Dear @nimateb,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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