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Kassu Casino - Casino taking forever to pay

RESOLVED
Complaint Info
Disputed casino Kassu Casino
Reason Declined payment
Amount £ 1001
Posted on April 7, 2020

I made 2 withdrawals on the 23/3/20 the withdrawals where £1001 and £1001 it took 2 days to verify making me fully verified but nearly 14 days later I am still waiting to be payed. I keep contacting the live chat and they keep saying they will pass it to the payment department but nothing happens I would appreciate any help as they just keep wasting time thank you

AskGamblers
Posted on April 13, 2020

Dear all,

This complaint has been reopened as per Kassu Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on April 13, 2020

Hello SLOTSGUY555,

thank you for your Patience.

Please note that we checked your account and we can see that the withdrawal you are referring to has been released correctly on the 7th of April, after the full verification was completed.

Please bear in mind that the funds can take up to 5 working days to reach you, if after those days you will still have any issue, do not hesitate to contact us in order to check the matter.

Regards,
Kassu Team

AskGamblers
Posted on April 13, 2020

Dear @slotsguy555,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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