JVSpin Casino - Impossible verification
Finally won some money while playing blackjack from Evolution. (1k eur from 80). After that, created 2 withdrawal requests (500 eur max per 1 request). The next morning, they proceeded only with 1 withdrawal. To proceed with another, I'll need to start the verification procedure. Ok, it never was a problem for nearly 5 years of gambling. But it was kinda strange as I play in their sister 1xslots for a long time, and they never asked me for verification.
Which steps I did:
1) Sent photos of my gov id
2) Sent proofs of my 2 banking cards (in pdf form)
This is where most verifications end. Then they asked me for a selfie in front of the chat with their support.
I tried to do my best, and send 5 different photos. It's really hard for my camera to focus on both documents and monitor.
No success. "Bad quality photo" - they said. Then I said "quality photo" with face and gov id only. But they don't care, they need whatever they asked. They don't care about players. My phone is HUAWEI Y5 - good enough for me because I never thought that I need something with an AMAZING CAMERA for a VERIFICATION in JVSPIN.
After that, I asked for video verification, because it's much easier to prove my identity and will be much faster than me few hours trying to take a "good-quality photo". They refused because they need photos first.
WTF is that. They just stole money, nothing more. I could understand If I deposited through a crypto wallet or smth like that, but I proved to them my identity fully with bank docs.
Don't recommend JVspin and its sisters to anyone. They will steal your money after your first big win.
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