Complaint #4 JustCasino.io

Casino not responding and withdrawal pending 6 days

By Richard A.

9 months ago

The casino is not responding to any emails, and chat is not available.

I have had a withdrawal pending for 6 days.

I have sent emails and received nothing. I have reached out to other casinos within the Hollycorn group & their subsidiary Just Entertainment BV, and I am receiving nothing back.

I need AskGamblers to contact the casino and help mediate, as I notice they responded to a complaint 3 months ago.

Disputed Casino JustCasino.io

Reason Delayed payment

Amount €225

Discussion

AskGamblers

• Support Team

9 months ago

Dear JustCasino.io,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

JustCasino.io Complaint Stats

Resolved 0 / 2

Avg. Amount $152

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

JustCasino.io Complaints

See all complaints for this casino

Deposit pending after 6 days

I made a ETH crypto deposit 6days ago (1st May) the payment cleared from processing and removed from my wallet almost immediately but the funds failed to show in my account.

There is been no live support available at the site for the 6 days. Only a message saying it's under maintenance and to email support.

After emailing support with the proof of transaction and the details from ethscan.io.

I received a reply after 3 days asking for the same details I had already sent.

I resent the information and have not yet received any reply.

Also I have returned to the site to verify my account but it hasn't processed after 6days. Also my account now has no available deposit methods.

Unresolved

$40