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Jupi Casino - Winnings are not paid out since March


Complaint Info

Disputed casino

Jupi Casino


$ 496

Posted on September 14, 2023

This company (Jupi Casino) does not pay out winnings.

I have already passed all verification checks of identity, address, and additional checks. Provided all documents and photographs upon request. Since it was impossible to get all the winnings from them, I had to do it in parts. Each time I waited for a win for several days. And then they simply began to reject the payment without explanation.

I have not been able to receive my winnings since March 2023. At the moment they are not rejecting the payment, but simply leaving it pending verification from 08/20/2023

I demand that they pay me the last part of my winnings of $496

Because I have been waiting for this withdrawal of money since the end of March this year.

Posted on September 16, 2023

Dear Jupi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.