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Jupi Casino - Jupi Casino started a new verification progress after I have withdraw


Complaint Info

Disputed casino

Jupi Casino


€ 200

Sacke77 Sweden
Posted on June 1, 2023

After playing at Jupi Casino for a long period, have they decided that I have to verify myself with a document that says my name and mobile number, to be able to make a withdrawal.

I have sent a document where my name is linked to my number. I am the owner of this number. It is a family subscription where we in the family have different numbers linked to the same invoice.

My wife is on the invoice and she is also the owner of her number.

I receive an email from Jupi Casino that My number does not match my name.

It is clearly stated that my name and number belong together. I have experienced this problem with several casinos owned by this group. As soon as you start winning a lot of money. It feels like they're trying to find new ways to make sure we can't withdraw our winnings.

I must have done over 30 withdrawals before.

So tired of this.

Greetings Sacke77

Posted on June 1, 2023

Dear @Sacke77,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Sacke77 Sweden
Posted on June 4, 2023

200 euro that they stopped.

Posted on June 6, 2023

Dear Jupi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.