I deposited (11.07) 50 € and took the 150% bonus. I managed the fulfill the wagering requirements of the bonus and won 380€ and did the withdrawal request (11.07). The next day (12.07) Joycasino send me by email that I need verify my account. So I did send required documents right away and they were approved
couple of hours later and also my withdrawal request were approved at the same day (12.07). Next day (13.07) I asked in Joycasino live chat how long it takes that I get the money to my account and they respond normally normally it takes 2-5 business days when money are in my account. Okay everything good so far.
I contacted Joycasino again 20.07 and asked about my withdrawal because I did not received money in my bank account and they said that they will investigate why I haven’t got my money, also they asked me to send my bank statement. So I did. They contacted me same day and told that there’s been some error with the withdrawal on their payment provider behalf and they will try fix the error. Okay they get back at me on monday 23.07 and told the error has been fixed and they will send my winnings again to my bank account. I contacted Joycasino again Friday 27.07 and asked why I have not still received my winnings. They replied that they payment provider still has problems with withdrawing money and asked me to send bank statement again. I send it right away. Today is Wednesday 01.08 and after several chat conversations they still claim that they still try resolve the problem, but nothing happens.
This is very unreasonable to wait my money this long, it’s been three weeks now from my withdrawal.
So I am asking you AskGamblers, could you please help me in this matter to receive my legitimate winnings.