Complaint #11 Jet4bet Casino

Jet4Bet Casino - Withdrawal delay and disproportionate verifications

By samsam8

7 months ago

I am submitting this complaint regarding the ongoing delay of my withdrawal by Jet4Bet Casino and what I believe to be a disproportionate and repetitive verification process.

Although I understand and respect standard KYC/AML requirements, my withdrawal has been repeatedly cancelled pending additional verification. Each time I comply fully, further documentation is requested afterwards, significantly extending the process.

To date, I have provided in the exact format requested :

Government-issued ID

Selfie with my ID

Proof of address (bill)

Credit card transaction history

Bank confirmation proof of my deposit

Six months of payslips (current and former employer)

Bank transaction history for the relevant accounts (including a closed account)

Completed source-of-income questionnaire

Employment and income confirmation

Explanations regarding account transfers and attached my line of credit statement

I have fully cooperated at every stage and have never been informed of any breach of terms. However, my withdrawal remains restricted.

While I understand the importance of compliance procedures, verification requirements should be reasonable, proportionate, and not indefinitely expanded after substantial documentation has already been provided.

I respectfully request the assistance of AskGamblers in reviewing this matter and helping ensure a fair and timely resolution.

Thank you for your attention.

Disputed Casino Jet4bet Casino

Reason Delayed payment

Amount $4500

Discussion

AskGamblers

• Support Team

7 months ago

Dear @samsam8,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

samsam8

7 months ago

This complaint can be closed, i lost all my balance by playing. Thank you.

Jet4bet Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $198

Avg. Complaint Duration 6 hours

Avg. Response Time 2 hours

Jet4bet Casino Complaints

See all complaints for this casino

Withdrawal of 4000 NOK delayed and reversed by casino no processing despite promises

On 19 October 2026 at 11:47 CET I requested a withdrawal of 4,000 NOK. Around 28 hours later the casino reversed it back to my balance, citing a technical issue with one of their payment providers. I did not ask for this reversal.

I placed a new withdrawal request for the same amount immediately after. It is still pending, and it has now been more than 50 hours since my original request.

On 21 October I contacted both my VIP manager and live support. Both told me the withdrawal would be processed as quickly as possible. Since then nothing has happened, and every follow-up gets the same reply asking me to wait. I have not been given a status, a reason for the delay, or an expected payout date.

My account is fully verified and I have not been asked for any further documents.

I have never had a withdrawal take this long at Jet4Bet before. Having a withdrawal reversed on the casino's side and then left pending with no timeline makes me concerned that I am being encouraged to cancel it.

I am asking for:

1. The withdrawal to be processed and paid out without further delay.

2. A clear explanation of the current status and the payment provider issue.

3. Confirmation of an exact payout date.

I have screenshots of the original request, the reversal, the new request, and my chats with support and the VIP manager, and I can provide them on request.

Now they are also ignoring me. The vip team is not responding.

59h left

kr4,000

They take my money

Subject: Official Complaint – Unpaid Winnings from Jet4Bet.com (License OGL/2023/176/0095)

Dear Askgamblers

I am writing to file a formal complaint against Jet4Bet.com, operated by Hollycorn N.V. (License no. OGL/2023/176/0095). Over the period July 10–17, 2025, I have been repeatedly denied rightful withdrawals totaling €1,000 (€600 from Crazy Time winnings and €400 from successful balance conversion).

Details:

- **Game & Win:** €600 won on Crazy Time on 2025‑07‑10 at CEST local time, which converts to:

- 10:15:53 UTC (€126) and 11:27:00 UTC (€468)

- **Account Activity:** After the win, €100 remained in my account, which I converted into €400.

- **Evidence Provided:** I have already shared full screenshots demonstrating the game round, balance, timestamps, and direct WhatsApp communication with their VIP manager (Henry), yet no resolution has been provided.

- **Resolution Offer:** I have offered to drop the €400 claim if Jet4Bet processes the €600 payout today — but no action has been taken.

Jet4Bet has continuously requested information I have already submitted and failed to issue a payout. This confirms my belief that they are not acting in good faith. I kindly request the Curaçao Gaming Control Board to:

1. Investigate the conduct and payment practices of Jet4Bet/Hollycorn N.V.

2. Require them to settle my €600 legitimate win without further delay.

3. Consider any necessary regulatory or disciplinary action if they continue to refuse payment.

I am fully prepared to submit all supporting evidence (screenshots, chat logs, timestamps) at your convenience.

Thank you for your attention and I await your prompt response.

Sincerely,

Rejected

€1,000

Insufficient follow up of deposit limit

After playing and losing more than I wanted on February 22, I sent an email to the casino requesting a deposit limit to help regulate my gambling. The email was sent just after midnight, see attachment. I sent the email as the chat support was not available.

I did not receive a response until 38 hours later, on February 24 at 14:20. As shown in the attachment, they did not meet my request but thanked me for sending it and inquired about the reason behind it.

The limit is still not set, and the lack of action from the casino has led to me losing an additional 2200 NOK. The failure to act also puts me at further risk of losing more. This is the second time this has happened to me with a casino operated by Hollycorn NV, and I hope that this complaint will lead to a quicker response to responsible gambling-related issues in the feature. I also request a review for a refund, as this money would have been saved if the casino had acted on my request after 38 hours instead of just asking questions about it.

Resolved

kr2,200