Complaint #5 Jet4bet Casino

They take my money

By Maurerigor

10 months ago

Subject: Official Complaint – Unpaid Winnings from Jet4Bet.com (License OGL/2023/176/0095)

Dear Askgamblers

I am writing to file a formal complaint against Jet4Bet.com, operated by Hollycorn N.V. (License no. OGL/2023/176/0095). Over the period July 10–17, 2025, I have been repeatedly denied rightful withdrawals totaling €1,000 (€600 from Crazy Time winnings and €400 from successful balance conversion).

Details:

- **Game & Win:** €600 won on Crazy Time on 2025‑07‑10 at CEST local time, which converts to:

- 10:15:53 UTC (€126) and 11:27:00 UTC (€468)

- **Account Activity:** After the win, €100 remained in my account, which I converted into €400.

- **Evidence Provided:** I have already shared full screenshots demonstrating the game round, balance, timestamps, and direct WhatsApp communication with their VIP manager (Henry), yet no resolution has been provided.

- **Resolution Offer:** I have offered to drop the €400 claim if Jet4Bet processes the €600 payout today — but no action has been taken.

Jet4Bet has continuously requested information I have already submitted and failed to issue a payout. This confirms my belief that they are not acting in good faith. I kindly request the Curaçao Gaming Control Board to:

1. Investigate the conduct and payment practices of Jet4Bet/Hollycorn N.V.

2. Require them to settle my €600 legitimate win without further delay.

3. Consider any necessary regulatory or disciplinary action if they continue to refuse payment.

I am fully prepared to submit all supporting evidence (screenshots, chat logs, timestamps) at your convenience.

Thank you for your attention and I await your prompt response.

Sincerely,

Disputed Casino Jet4bet Casino

Reason Other

Amount €1000

Discussion

AskGamblers

• Support Team

10 months ago

Dear @Maurerigor,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Jet4bet Casino

• Representative

10 months ago

Dear Maurerigor,

We have reviewed your case thoroughly and would like to clarify the situation. After claiming a bonus and beginning to play, you chose to cancel the bonus manually. As a result, the bonus balance linked to it was removed, which led to a change in your total available balance. You then continued playing with the remaining deposited funds and later initiated a withdrawal request. This request was declined due to a standard verification requirement related to the payment method used for your deposit. A subsequent withdrawal attempt was also cancelled from your side, and the remaining balance was then lost during further gameplay.

All supporting evidence has been shared with the AskGamblers team. Should you need further clarification, we’re here to help.

AskGamblers

• Support Team

10 months ago

Dear Jet4bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Maurerigor

10 months ago

I am attaching another screenshot where the VIP manager offers me a €100 bonus with 5x wagering instead of processing my valid withdrawal.

This seems like an attempt to avoid paying out my real winnings. I believe this is not fair, especially since I already provided all the requested information.

Thank you again for your time and support!

Jet4bet Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $198

Avg. Complaint Duration 6 hours

Avg. Response Time 2 hours

Jet4bet Casino Complaints

See all complaints for this casino

Jet4Bet Casino - Withdrawal delay and disproportionate verifications

I am submitting this complaint regarding the ongoing delay of my withdrawal by Jet4Bet Casino and what I believe to be a disproportionate and repetitive verification process.

Although I understand and respect standard KYC/AML requirements, my withdrawal has been repeatedly cancelled pending additional verification. Each time I comply fully, further documentation is requested afterwards, significantly extending the process.

To date, I have provided in the exact format requested :

Government-issued ID

Selfie with my ID

Proof of address (bill)

Credit card transaction history

Bank confirmation proof of my deposit

Six months of payslips (current and former employer)

Bank transaction history for the relevant accounts (including a closed account)

Completed source-of-income questionnaire

Employment and income confirmation

Explanations regarding account transfers and attached my line of credit statement

I have fully cooperated at every stage and have never been informed of any breach of terms. However, my withdrawal remains restricted.

While I understand the importance of compliance procedures, verification requirements should be reasonable, proportionate, and not indefinitely expanded after substantial documentation has already been provided.

I respectfully request the assistance of AskGamblers in reviewing this matter and helping ensure a fair and timely resolution.

Thank you for your attention.

Rejected

$4,500

Insufficient follow up of deposit limit

After playing and losing more than I wanted on February 22, I sent an email to the casino requesting a deposit limit to help regulate my gambling. The email was sent just after midnight, see attachment. I sent the email as the chat support was not available.

I did not receive a response until 38 hours later, on February 24 at 14:20. As shown in the attachment, they did not meet my request but thanked me for sending it and inquired about the reason behind it.

The limit is still not set, and the lack of action from the casino has led to me losing an additional 2200 NOK. The failure to act also puts me at further risk of losing more. This is the second time this has happened to me with a casino operated by Hollycorn NV, and I hope that this complaint will lead to a quicker response to responsible gambling-related issues in the feature. I also request a review for a refund, as this money would have been saved if the casino had acted on my request after 38 hours instead of just asking questions about it.

Resolved

kr2,200