Complaint #8 Jet Casino

Delaying withdrawal by 1 month without reason

By harrypotter0302

3 years ago

Hi,

I deposited on jet.casino around 2000 euros, played slots and made 5000 euros profit in slots. Then I tried to withdraw and after putting me through having to submit ALOT of documents, they said I will get my payment 1 month delayed because their terms say they allowed to delay it.

In my opinion this is unacceptable behaviour, users should not be treated this way, very shady casino.

Disputed Casino Jet Casino

Reason Delayed payment

Amount €5000

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

harrypotter0302

3 years ago

After 31 days i got paid by the casino, can close complaint, thanks

AskGamblers

• Support Team

3 years ago

Dear @harrypotter0302,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Jet Casino

• Representative

3 years ago

Greetings, dear player! According to the system, your payments were under additional verification, according to paragraph 3.34 of the rules, the JET Sport platform has the right to limit the possibility of withdrawing funds in time (for a period of) up to 31 calendar days to check the account for the presence of unfair play. Methods and results of verification of gaming activities are not subject to disclosure. This check is a routine procedure, our specialists want to be sure that everything is fine with your winnings and there were no third-party interventions. The check does not in any way indicate that you are a fraudster or have used some fraudulent schemes, it is just a security method. We are sorry that you had to wait for the end of the check, but when registering on the site, you had to familiarize yourself with the rules that you agreed to. The site did not do anything that was not specified in the rules.

At the moment, I see that everything is fine with your payments and they have been approved, the funds should have already been credited to your balance.

Best regards,
Jet Casino!

Jet Casino Complaint Stats

Resolved 9 / 10

Avg. Amount $3,750

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Jet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 7 out of 8 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Jet Casino Complaints

See all complaints for this casino

Jetcasino 11 days delay

Hello, I used jet casino for some time and asked for withdraw. I asked for whole amount, 1070e.

I made withdrawal request on 28.01.2025 and it's still pending till today. Their support told me that it could take up to 31 days for crypto withdraw, which is insane period of time for crypto withdraw for such small amount. It looks like they trying to scam me or to delay on purpose until I cancel withdraw and lose money. I think it's not normal that withdrawal period is 31 days. I hope u will help me here to get my money asap.

In my attachment u see when I asked for withdrawal and u can see amount. And yes, my account is fully verified.

Resolved

€1,070

Jet Casino is delaying processing of my withdrawal

Dear AskGamblers team,

I've been trying to withdraw my winnings since december and it keeps getting delayed or rejected. After each request, the casino asks me to verify my id, my photo, my selfie, my video of holding the id and what not. I've done everything and they still keep on delaying and are not processing my withdrawal.

The live chat is useless as I reached out to them 6-4 times but they always answer the same thing again and again. All my documents are verified and approved, still, they say there is a queue and keep delaying my payment. Dear AskGamblers team, please do something about this casino Jet Casino, this is clearly harassment as my funds are stuck there and I need them, even after all verifications, they keep holding them without a reason.

Kindly look into this matter urgently.

Thank you

Resolved

$80

Withdrawal issues and prolonged investigation

Been trying to make a withdrawal of 909.48€ for a couple of days from Jet Casino but they keep creating reasons not to send me my money.

I have provided them all the documentation as requested -- the regular verification with ID + selfie after which my profile was supposed to be fully verified. Then, when I tried to withdraw again, after a day they decided to decline my withdrawal again and request a "video selfie with ID", even if they did not ask this at first and my profile already was verified.

Now, when they verified the video selfie, they created a new rule to get some extra time so they wouldn't need to pay me. According to this rules, their sports team is going to check through something which can take up to 31 calendar days (even if I only did around 10-15 sports bets on their website, all as per the limits and according to their rules).

Simply fed up with such nonsense as Jet Casino is trying to pull here. They clearly try to scam me out of my 909.48€ that I'm trying to withdraw from their platform.

Please help me out, this is unacceptable.

Unresolved

€909

Jet casino is delaying my withdrawal since March 25th

Hello

I have a complaint regarding waiting times on a withdrawal from Jet Casino.

I made a withdrawal on 25.03.2024, and after the withdrawal, I had to verify myself for the withdrawal to be processed.

I started sending in documents the same day and an ID, selfie with ID, and payment proof got accepted the same day. I got an email after some days saying that they needed to have a live video call with me. I did that on 01.04.2024. I answered the question they asked me and they told me my account was going to be opened again when they verified the video call.

In the days after 01.04.2024, I've been in contact with support several times on live chat and email about the issue, but I have never gotten any response other than "The appropriate department" will be contacting me shortly for a response or that the payment is soon to be verified.

Therefore I feel now that the issue is at a standstill since I have never gotten any response after the final verification. And that is why I now feel I need to take it up as a formal complaint.

I hope that Jet Casino can now look at my withdrawal and give me an answer on why this has taken so long.

Hope to hear from you soon.

Best regards

Resolved

€18,500

Withdrawal delayed for 17 days

Hello,
I have put withdrawal for more then 17 days.
And still didn't get funds withdrawal.
They are saying that is account on some kind additional control and that additional control is going on for more then 17 days.
I have send every documentation they have asked.

Can you please help me?
Kind regards

Resolved

€470

Deposit is not credited to my account

Dear AskGamblers,

I deposited on jet casino on 23rd June 2 times: one inr 900 and one inr 300.

Only inr 300 got added and inr 900 not added.

While I made the payment on the same payment details I also spoke to jet casino Boliner 900 did not come to me.

Please help, I checked bank account and jet casino everywhere payment reached merchant.

Resolved

₹900

Casino does not let winnings to be withdrawn

I made deposit in bitcoincash (320 eur eq.). Received 320 eur plus bonus 320 eur plus 500 free spins. After gaming activities I won 3863 eur. Passed Kyc, then sent crypto wallet addres to chat. They approved it, and said that I need to wait little time to approve withdraw. Today is 03may2023, passed month plus 1 day.

Today casino answered that they can verify my account unlimited time.

Resolved

€3,863

I have 4 withdrawals delayed

Hello, I am waiting 7 days now for my withdrawals. I have 4 pending withdrawals.

Before this, I had one successful withdrawal which was paid in less than an hour. Account is verified, only one thing I hear from support is to wait . There is no reason to keep my money for so long time.

To be honest, generally, I deposited over 5000 euros, total amount which I am trying to withdraw is 6799,83.

This is not a big win by my side. I played slots and sports.

Resolved

€4,800

The deposit did not arrive

Hello, I wanted to file a complaint against this casino because on 9.08 I made a deposit through the mifinity electronic wallet, I took money from my mifinity account and sent it to the casino account. no one can help me and tell me why I do not have money so far, especially because it is not the first such situation, but the second, in turn, the chat has the opportunity to contact the payment department but I do not want to do it I know that there are appearing from the mifinity account to the mifiniti account money immediately after transferring ASKGAMBLERS, please solve this problem in the attachment, I am sending screenshots from the last chat and confirmation screen of this transaction to this casino.

Resolved

zł100