Complaint #2 Jambo Casino

Waiting 3 weeks for my payment

By Rob M.

6 years ago

Cashed out €70,- on the 29th of April. Never had any problem with Jambo casino and also this time I quickly recieved an email that my withdrawel was approved. Normally after this email and withdrawing with MuchBetter within minutes the money is in my E-wallet, even though the website mentions max 24h. In my account overview I then see status 'approved'.

This time though, the status remains at 'sending to processor'. I have approached Jambo by chat several times. I get various replies from it's busy wait a little, to 'your documents will be approved soon' or the money was send to you.

A week ago I also approached them by email. I then got a reply that it was escalated to the highest department and that I would be informed by email. Now 7 days later still nothing and the status remains at 'sending to processor'.

As said, never had any problems with Jambo and neither with some other Aspire Global related casinos. Just do not inderstand why this just can't be resolve and now hope by making it known here, someone will pick up this issue an fixes it.

Disputed Casino Jambo Casino

Reason Delayed payment

Amount €70

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Faranji

• Netherlands

6 years ago

Solved!

Thanks AG and Jambo. Will never know what the glitch was with MuchBetter as it normally works flawlessly but Jambo managed to put the money back in my players account and then let me withdraw it via Trustly.

AskGamblers

• Support Team

6 years ago

Dear @Faranji,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Jambo Casino

• Representative

6 years ago

Dear Faranji!

We added the balance back to your players account, you can now withdraw with other payment method.

Hope that time there will be no issues with payment methods.

Yours sincerely,
Jambo Casino Team

Jambo Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $75

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Jambo Casino Complaints

See all complaints for this casino

No payment

I have a withdrawal dated December 5. I contacted the site and managed to speak to them. The problem I was able to deposit but I could only withdraw by withdraws. However for canda players it is the swift code, but their platform does not allow to withdraw. I sent the withdrawal information with the swift code method (bank code, branch code etc ... I did it several times.) Since that time I have sent three emails and it does not respond to me. So it's a casino that you can deposit, but that you cannot make a withdrawal and they ignore you when you send an email. But it's my technique to check new casinos, you make a small withdrawal and if it doesn't pay, imagine when it will be a real withdrawal. So, it has become that casinos like that take away my taste for playing online. I believe this site is a scam.

Resolved

$70