Complaint #1 Jambo Casino

No payment

By denis l.

6 years ago

Message on forum

I have a withdrawal dated December 5. I contacted the site and managed to speak to them. The problem I was able to deposit but I could only withdraw by withdraws. However for canda players it is the swift code, but their platform does not allow to withdraw. I sent the withdrawal information with the swift code method (bank code, branch code etc ... I did it several times.) Since that time I have sent three emails and it does not respond to me. So it's a casino that you can deposit, but that you cannot make a withdrawal and they ignore you when you send an email. But it's my technique to check new casinos, you make a small withdrawal and if it doesn't pay, imagine when it will be a real withdrawal. So, it has become that casinos like that take away my taste for playing online. I believe this site is a scam.

Disputed Casino Jambo Casino

Reason Delayed payment

Amount $70

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

dendonk

• Canada • 25 reviews

6 years ago

The withdrawal has been made. The file can be closed.

Thanks to Jambo Casino and Askgamblers

Jambo Casino

• Representative

6 years ago

Dear DENDONK,

We have sent an email to you requesting the details you have so that we can pay accordingly. If you had already replied to our email, the support team will transfer the funds to your account as requested.

Sincerely yours,
Jambo Casino

dendonk

• Canada • 25 reviews

6 years ago

Hello Askgamblers,

Payment of $ 70 has not yet been made. I sent a new document to Jambo Casino to obtain the withdrawal. I am currently awaiting withdrawal. Thank you!

Jambo Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $75

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Jambo Casino Complaints

See all complaints for this casino

Waiting 3 weeks for my payment

Cashed out €70,- on the 29th of April. Never had any problem with Jambo casino and also this time I quickly recieved an email that my withdrawel was approved. Normally after this email and withdrawing with MuchBetter within minutes the money is in my E-wallet, even though the website mentions max 24h. In my account overview I then see status 'approved'.

This time though, the status remains at 'sending to processor'. I have approached Jambo by chat several times. I get various replies from it's busy wait a little, to 'your documents will be approved soon' or the money was send to you.

A week ago I also approached them by email. I then got a reply that it was escalated to the highest department and that I would be informed by email. Now 7 days later still nothing and the status remains at 'sending to processor'.

As said, never had any problems with Jambo and neither with some other Aspire Global related casinos. Just do not inderstand why this just can't be resolve and now hope by making it known here, someone will pick up this issue an fixes it.

Resolved

€70