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Jackpot City Casino - Closed account with $9,500 owing

UNRESOLVED
Complaint Info
Disputed casino Jackpot City Casino
Reason Account closure
Amount $ 9500
Posted on May 21, 2018

I will try to make this as nice as possible. I have been playing with Jackpot City for close to a year, won/lost, always been paid. 2 months ago I deposited $9000, and brought it up to close to $11000, after requesting a withdrawal, they asked for my documentation again. Sent it, then sent it again. Approved, ok, took about 2-3 weeks. Then they put the money back into jackpot city, I lost about $1500, ok, requested withdrawal of remaining $9500. Its been 1 month, each week I asked for an update, and they said 'in progress'. Now today, ' sorry, your accounts been closed' .
I am owed $9500 and would like this resolved

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