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Jackpot City Casino - Withdrawals not processed

UNRESOLVED

Complaint Info

Disputed casino

Jackpot City Casino

Reason

Other

Amount

$ 138

Posted on January 6, 2022

In October of 2021, I was playing online with Jackpot City Casino and decided to attempt to withdraw $88, expecting it to be email transferred as requested. A couple of days later I attempted to withdraw $50... It is now January 2022 and I have yet to receive either payment.

I have contacted support numerous times and received the same response each time, either being told someone would contact me within 48 hours and tell me the issue, or that the funds have been deposited. I have sent them my bank statements from 4 months previous to prove I haven't received them. I also received 2 emails from them stating both transfers had been canceled. I screenshotted the 2 emails and sent them to support also.

I haven't gotten any satisfaction at all and was told I wasn't allowed to talk to management. On my account, it states the funds were deposited on December 23, 2021. I have proof that the funds were not deposited in which I have sent to support numerous times. Each operator I have spoken to either gets fed up and leaves the conversation after saying "please allow me a moment to look into it"

I don't know what else to do except report them for this. I have been a good customer and do not deserve to have money taken from me like that. Please let me know my options.

<full name/email address has been removed>

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