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Jackpot City Casino - Refused to pay me $60,000+ in winnings without saying why

UNRESOLVED
claracity Canada
posted on January 18, 2019.

Hello,

Back in November I signed up to play on JackpotCity. I deposited $ 2000 from my mastercard and did not sign up for any bonuses as I have been warned you have to play the bonus amount a certain times before being able to withdraw it. I also read all of the terms & conditions and even a few forum sections before signing up and was assured it is a relatively decent casino to play at.

I managed to turn that $ 2000 into over $60,000 in a week by playing slot machines and getting a few awesome jackpot wins.

I then requested to withdraw $10, 000 to pay off some of my other credit cards with that money.

I was then asked to provide the following:

-Picture of my ID (Driver's license) , which I did

-Picture of an utility bill (my cellphone bill), which I did

-Confirm my card number and other personal information, which I did

I was then asked to go notarize those documents and upload them. So I went to do that, got the documents (Driver's license + utility bill) stamped and signed, notarized and uploaded those aswell.

Then without any reason, They blocked my account and told me the money has been put back on my mastercard (the initial $2000) and that the remaining $60,000+ in winnings would not be paid. I asked multiple times why and I did everything that was asked of me but they would just tell me it is the managers discretion and stopped replying to me.

This is frustrating because whenever someone loses money, they have no problem taking it. But when it is time to pay winnings, they make you jump through countless loops before telling you they wont pay. I was also informed that apparently they do not have the right to even deposit the money back into your credit card unless it is a visa. Mastercard has to be deposited to a bank account. It is even written on their site after I checked!

After that experience I fell into a depression because I was relying on that money to pay off a lot of bills that later appeared due to family emergency and those winnings would've dramatically helped me.

I am writing this to please help me with the situation. I am extremely desperate and would like justice.

I can upload any photos of the emails and interactions with the casino and whatever else is necessary.

Thank you.

Jackpot City Casino complaints

  • 6 of 30 resolved
  • 5 days avg response
  • 1 week avg complaint life
  • 7,792 USD avg amount

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