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Jackpot City Casino - Keep postponing my withdrawal

UNRESOLVED

Complaint Info

Disputed casino

Jackpot City Casino

Amount

$ 1500

Ava1004 Canada
Posted on February 5, 2020

On January 28 I deposited $100 4 times on Jackpot City Casino to play. I played the live blackjack and I won a total of $1500 (CDN) and I requested for that withdrawal on the same day. After 24 hours I find my account locked and not accessible for no reason at all. As I have not done anything wrong. Then, when I contacted live chat support to ask for the status of my withdrawal they told me it will take 24-48 hours for withdrawals to complete standard reviews. So, I gave them the time they asked for so I waited until January 31 before contacting them again. Then their answer was its going to take another 48 hours for a “standard review” to process my withdrawal. So again I gave them the time needed and asked for. So on February 2 I contacted them and asked about the status and their only answer was “its a minimum of 48 hours we will contact you as soon as we hear from the operations department and we cannot give you a specific time when and how long it will take”. So, now I’m left here to think why do they keep postponing it and are they really going to pay up? $1500 is all I won and its taking them so long to process it. And as of today I still have not received the withdrawal statement. Please help me!

Ava1004 Canada
Posted on February 6, 2020

Now they are saying my winnings will be confiscated as managements decision to do so. I now believe this website is just taking your money after you win some.

Ava1004 Canada
Posted on February 6, 2020

So after talking to a live chat agent from Jackpot City Casino they have told me that they will be confiscating my money for no reason given but just “managements discrete decision”! They said they will be returning my deposit of $400 but I will have to wait 48-72 hours for a reply from “Operations Department” for an answer of when I can get my deposits. So another long wait just to get whats rightfully mine. Askgamblers please help me get justice to what they are doing to me please.

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