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Jackpot City Casino - Account closed without reason and $121527.24 confiscated

UNRESOLVED
wateverus Canada
Posted on January 23, 2019.

On Jan 11, I made an account on Jackpot City and made some deposits about $3600. I didn’t take an bonus offers or promotions to play any games. I only used my own money and manged to win over c$120k. $121527.24 to be exact.
I stopped playing right away and requested a withdrawal on my winnings. I sent in all my documents to be verified prior to the withdrawal. This included:
-My id i.e driver license
-a copy of my utility bill for proof of address
-all the necessary documents for verification.

Firstly, the withdrawal had been pending for 4 days and I confirmed with live chat support that my withdrawal was definitely going to be paid out. But a huge win like this would definitely take longer and be paid in increments. I patiently waited for almost a week, final $20,000 of the initial $121527.24 was being processed. I requested the withdrawal via e-check. But after waited for 2 more days, I found my account was locked down and couldn’t get access to it. I contacted support but was told that my account was being compromised by manager discretion and my winnings confiscated. This is without any warning or notice! I am frustrated and angry that this casino will not pay players that has won fairly and followed every one of their own terms.

They said my deposits will be refunded and to pretend I never had an account with them. I keep asking for a reason for what they did but they say you agreed to the terms when signing up.
- Casino Management reserves the right to close, lock, block and/or suspend a casino account, without having to provide a reason.

They are a monster and will use anything in their books to not pay the winners! Now i ask this forum to please invest this matter and being justice!

Jackpot City Casino complaints

  • 7 of 31 resolved
  • 5 days avg response
  • 1 week avg complaint life
  • 7,928 USD avg amount

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