Complaint #153 iWild Casino

Withheld Withdrawal of 550 USD

By Sylvest

8 months ago

Withheld Withdrawal – iWild Casino

I am submitting this complaint regarding my withdrawal request from iWild Casino. On 6 August, I requested a withdrawal of atleast 550 dollars. via Bank transfer. Despite submitting all required verification documents (KYC) promptly, the withdrawal has not been processed, and the casino has failed to respond to my emails and messages.

I have complied fully with all terms and conditions, and there is no valid reason for withholding my funds. The lack of response indicates a deliberate attempt to avoid paying out my winnings.

I request AskGamblers’ assistance in resolving this matter and ensuring that iWild Casino processes my withdrawal immediately. I have attached all relevant documentation, including:

Screenshots of my account balance

Emails and chat correspondence with iWild support

Copies of submitted verification documents

This issue has caused significant frustration, and I am seeking AskGamblers’ mediation to recover my funds and ensure fair treatment according to online gaming regulations.

Sincerely,

Disputed Casino iWild Casino

Reason Verification issues

Amount $550

Discussion

AskGamblers

• Support Team

8 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sylvest

8 months ago

Dear AskGamblers Complaint Team,

I confirm that my withdrawal has now been received, so the payment issue is resolved.

However, I have also sent iWild Casino a formal GDPR request under Article 17 (“Right to Erasure”) asking them to delete all of my personal data, including ID documents and payment details.

While I consider the financial part of the case closed, I would like to highlight that my data privacy rights are equally important. I will be monitoring their response within the 30-day legal timeframe.

Thank you again for your assistance.

Sincerely,

iWild Casino

• Representative

8 months ago

Dear Sylvest and Askgamblers,

Due to the nature of bank transfer, it might take a short time for the transfer itself to be finished. Please keep us in the loop when you receive the funds sent.

Respectfully,
iWild Casino Representative.

Sylvest

8 months ago

Dear AskGamblers Complaint Team,

Thank you for your follow-up.

My withdrawal request with iWild Casino has been marked as “in process,” but as of today, I have not yet received the funds in my account. For this reason, I cannot consider the issue resolved at this time.

I will gladly confirm once the money has successfully reached my account. Until then, I kindly ask you to keep the complaint open.

Thank you for your support and assistance.

Sincerely,

iWild Casino Complaint Stats

Resolved 54 / 54

Avg. Amount $3,143

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

iWild Casino Complaints

See all complaints for this casino

Delay of KYC verification

KYC verification is taking way too long to complete and like many others I have had to resort to submit my complaint here in order to get things moving (just read all the other complaints, it's the only thing that gets things resolved otherwise they will just stall till the end of time and many players will lose patience and lose their winnings).

Basically started with April 10, requested a withdrawal of 286 euros, (why did it let me when I hadn't done KYC yet?) anyway they emailed me same day and said that ; that the withdrawal is paused and that I gotta complete KYC but they actually cancelled the withdrawal not just paused it (thus making it possible for a player to play with the balance while kyc is being worked on) , then I sent them all the stuff on april 13, then they wanted more so I sent more on april 16 then on april 17 they said;

Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
KYC Team
iWild Casino

and then nothing since then.. and cant request a withdrawal at all...
and then on april 23 I sent an email to kyc team and they didnt reply at all..
live chat just says; I think they are dealing with a large number of requests.

Resolved

€286

They closed my account and dont want to pay 500 USD

They closed my account and never planned on paying me my 500 USD i spoke with them in chat and they said my withdrawal will be processed shortly I should have looked closer at the reviews I emailed them and support chat they said no KYC was needed but possibly but they never even gave me. A chance to verify

Resolved

They refuse to give me my money

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Resolved

€1,120

Missing funds from my account iwild casino

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

Resolved

$788

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