Complaint #149 iWild Casino

iWild Casino is clearly a scam site

By Ole H.

9 months ago

You need to remove iWild Casino from your site if you want to remain even remotely credible. This casino is clearly a scam. Have you looked at their Trustpilot reviews? (https://www.trustpilot.com/review/iwildcasino.com). The page is filled with people calling them a scam, and all the 5-star reviews are clearly fake—all posted by “users” with only one review to their name.

The genuine reviews there perfectly describe what I’m going through right now. After winning a modest amount and attempting to withdraw, I’m being endlessly strung along by their so-called KYC department.

Everything is handled via email, not through a proper KYC section on their site (which is standard across the industry).
You get no answers to your questions.
They ask for one or two documents at a time, take 1–2 weeks to review them, then either reject them on arbitrary grounds or demand additional documents.
They request completely unreasonable things that no legitimate casino would ask for—such as a selfie of you standing in front of their website while holding your ID in your hand.

Even if you somehow manage to complete their verification, your account may suddenly become inaccessible for weeks under the excuse of “maintenance,” leaving you unable to withdraw anyway.

This is by far the worst casino I have ever experienced. As I said above, you need to remove them from your site if you want to maintain even a shred of credibility.

Disputed Casino iWild Casino

Reason Delayed payment

Amount €500

Discussion

AskGamblers

• Support Team

8 months ago

Dear @Bennd,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

iWild Casino

• Representative

9 months ago

Dear BENND and AskGamblers,

Upon additional check with our payment processing partners, the latest withdrawal from September 1st has been completed by them. It has also been processed on our end. If the funds have not arrived yet, we suggest checking in with your bank policies regarding the expected time of transfer completion. We have also checked in with the payment processing company to verify that the transfer was successful.

If any further concerns arise, please do not hesitate to contact us.

Respectfully,
iWild Casino Representative

Bennd

• Denmark • 1 reviews

9 months ago

Still no money in my bank account. Withdrawal still has status "processing".

iWild Casino

• Representative

9 months ago

Dear BENND and AskGamblers,

The withdrawal request has been completed on our end now, however please allow me to explain further the wager details to ensure full understanding. The wager is tied to the latest deposit made and its amount. As such, the withdrawal amount would not change the calculation for the wager as long as it is counted in regards to the latest deposit made. Since the player did not make any new deposits, the wager in USD remained the same, however, the completed wager in EUR has changed for USD by 0.8, which is within reasonable for conversion rate changes during this time. We hope this clarified the concern.

If any further concerns arise, please do not hesitate to contact us.

Respectfully,
iWild Casino Representative

iWild Casino Complaint Stats

Resolved 54 / 54

Avg. Amount $3,143

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

iWild Casino Complaints

See all complaints for this casino

Delay of KYC verification

KYC verification is taking way too long to complete and like many others I have had to resort to submit my complaint here in order to get things moving (just read all the other complaints, it's the only thing that gets things resolved otherwise they will just stall till the end of time and many players will lose patience and lose their winnings).

Basically started with April 10, requested a withdrawal of 286 euros, (why did it let me when I hadn't done KYC yet?) anyway they emailed me same day and said that ; that the withdrawal is paused and that I gotta complete KYC but they actually cancelled the withdrawal not just paused it (thus making it possible for a player to play with the balance while kyc is being worked on) , then I sent them all the stuff on april 13, then they wanted more so I sent more on april 16 then on april 17 they said;

Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
KYC Team
iWild Casino

and then nothing since then.. and cant request a withdrawal at all...
and then on april 23 I sent an email to kyc team and they didnt reply at all..
live chat just says; I think they are dealing with a large number of requests.

Resolved

€286

They closed my account and dont want to pay 500 USD

They closed my account and never planned on paying me my 500 USD i spoke with them in chat and they said my withdrawal will be processed shortly I should have looked closer at the reviews I emailed them and support chat they said no KYC was needed but possibly but they never even gave me. A chance to verify

Resolved

They refuse to give me my money

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Resolved

€1,120

Missing funds from my account iwild casino

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

Resolved

$788

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