Complaint #123 iWild Casino

Casino constantly expiring withdrawal requests

By BWeiler

1 year ago

Message on forum

So I had issues awhile ago with this casino where they kept expiring my Interac withdrawal request then I would have to start the whole request over again. On terms and conditions it’s says 48 hour withdrawal time but the request expires after 48 hours and it went on for over a week until I filed a complaint on here then they resolved it.

I decided to give this casino another chance so I deposited again and I won and requested a withdrawal. Well it seems they are up to their old tricks and expiring the requests. I contacted chat support about 24 hours after making this request just to make sure everything was good after last time and she (iris) told me that everything was approved and being process that I would see in my account right away but that was all lies. So I messaged chat again after just about 48 hours and then was told that they have escalated my request and it would be looked after right away and nothing has happened. I went on to check this morning and the request expired so I have had to request it again and am now told just like last time they don’t process withdrawals over the weekends so I’m 100% having to wait more then 48 hours and it will most likely expire again within this time. My total processing time will be 5 days minimum once we get through the now weekend.

I just contacted chat again and they reply with the same automate responses telling me my request has been approved but when I ask them why it’s still pending they can’t answer and the finance department is now closed for the weekend. So like I figured they would do they have now pushed it to more waiting time.

Disputed Casino iWild Casino

Reason Delayed payment

Amount $200

Discussion

AskGamblers

• Support Team

1 year ago

Dear @BWeiler,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

iWild Casino

• Representative

1 year ago

Dear BWeiler,

Please allow us to clarify the situation. We do not cancel or delay withdrawal requests manually — these funds are entirely yours, and we are committed to ensuring that you receive them.

The issue you’re facing is unfortunately related to the specific technical behavior of the Interac payment system. Here is how it works:
Once you request a withdrawal, Interac assigns a transaction number which is only valid for 48 hours. If, for any reason (such as time zone differences with Canada or weekend delays), the payment is not completed within that window, the transaction automatically expires and is cancelled by the system — not by our finance team.

We understand how frustrating this is, especially when it leads to repeating the process. Please rest assured that we are doing our best to accelerate these payouts and reduce the impact of these technical limitations.

If a withdrawal request via Interac gets cancelled again, we kindly ask you to:

Submit a new withdrawal request, and

Immediately contact our live chat support, so we can escalate the case and request faster handling on your behalf.

We truly appreciate your patience and understanding as we work to improve the processing experience. Please don’t hesitate to reach out if you need help at any step.

Best regards,
iWild Casino Representative

AskGamblers

• Support Team

1 year ago

Dear iWild Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

iWild Casino

• Representative

1 year ago

Dear BWeiler,

Kindly provide the login displayed in your profile for the further checks and we will reply as soon as we get an information.

Best regards,
iWildcasino

iWild Casino Complaint Stats

Resolved 54 / 54

Avg. Amount $3,143

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

iWild Casino Complaints

See all complaints for this casino

Delay of KYC verification

KYC verification is taking way too long to complete and like many others I have had to resort to submit my complaint here in order to get things moving (just read all the other complaints, it's the only thing that gets things resolved otherwise they will just stall till the end of time and many players will lose patience and lose their winnings).

Basically started with April 10, requested a withdrawal of 286 euros, (why did it let me when I hadn't done KYC yet?) anyway they emailed me same day and said that ; that the withdrawal is paused and that I gotta complete KYC but they actually cancelled the withdrawal not just paused it (thus making it possible for a player to play with the balance while kyc is being worked on) , then I sent them all the stuff on april 13, then they wanted more so I sent more on april 16 then on april 17 they said;

Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
KYC Team
iWild Casino

and then nothing since then.. and cant request a withdrawal at all...
and then on april 23 I sent an email to kyc team and they didnt reply at all..
live chat just says; I think they are dealing with a large number of requests.

Resolved

€286

They closed my account and dont want to pay 500 USD

They closed my account and never planned on paying me my 500 USD i spoke with them in chat and they said my withdrawal will be processed shortly I should have looked closer at the reviews I emailed them and support chat they said no KYC was needed but possibly but they never even gave me. A chance to verify

Resolved

They refuse to give me my money

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

Resolved

€1,120

Missing funds from my account iwild casino

My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

Resolved

$788

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