Complaint #93 Club Player Casino

It's now been 3 months and I'm still getting the run around

By massoud m.

9 years ago

I requested my withdrawal in July and sent in my withdrawal documentation, and it was approved on July 29th, 2016. Since then i have been given the run around about why its taking so long for me to recieve my winnings. I was even contacted by the manager Josh Garner on August 18th and was told to turn in my info to have a wire transfer and i should receive my winnings much faster. So as recommend by Josh Garner I did so and that was approved on August 28th, 2016. So after waiting some time I contacted them through live chat and asked to speak to josh garner, and i was told he no longer is with the casino. So i then wrote a email to the new manager and i was then told by him that i should be receiving my winnings soon, but that was all talk, cause im still without my winnings and i keep getting excuse after excuse. i will attach all the live chats and emails ive sent to them and still no headway. they are cheats ! As well everytime i try to talk to the manager they are never there. so convienant.

Disputed Casino Club Player Casino

Reason Delayed payment

Amount $509

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

massoud1207

• United States

9 years ago

my wire transfer was finally received in the amount of $509. Im not sure why it wasnt the full amount of $575 but i guess its better than nothing. wont be playing here again, that was too much hassle to get paid. but in the end im happy i did.

massoud1207

• United States

9 years ago

this was the last convo i had with a live chat rep which is giving me another random story,
Please wait for a Club Player agent to respond.
All Club Player agents are currently assisting others. Thanks for your patience. An agent will be with you shortly.
All Club Player agents are currently assisting others. Thanks for your patience. An agent will be with you shortly.
All Club Player agents are currently assisting others. Thanks for your patience. An agent will be with you shortly.
All Club Player agents are currently assisting others. Thanks for your patience. An agent will be with you shortly.
Thank you for using our LiveChat Service. This is 'Gilson'. Please verify your Email and Username so that I can assist you.
massoud1207: 7148563810 massoudmahdavi1207@aol.com i want to know the status on why i havent received my wire transfer, also i would rather request a check be sent then this wire transfer headache.
Gilson: sure,just give me a few minutes to check your acount
Your chat transcript will be sent to massoudmahdavi1207@aol.com at the end of your chat.
Gilson: you should receive late this week maximum beginning of the next
massoud1207: what do you mean?
Gilson: your withdrawal has been escalate on the 10/5
massoud1207: why was i told by the payments dept, this ......Dear Massoud, 9/29/2016 1:24:27 PM Paid $562.5 + $12.50 Service Fee Wire Could you please send us a bank statement since after this date 9/29/2016 so we can take the needed action. Regards, Elena N Finance Department
massoud1207: and now your telling me they never did send it just like i had thought, they was no wire transfer attempted to my account,they are giving me the run around try to say that i received it when it fact you just told me i should be receiving it late this week. who can i believe,
Gilson: the time frame of the wire transfer is 7-10 business day
massoud1207: so its been sincd 9/29 a wire transfer does not take that long once its sent
Gilson: so if they paid on 10/5 you should receive at the end of this week
massoud1207: they said they paid me on 9/29 which is it?
Your chat transcript will be sent to massoudmahdavi1207@aol.com at the end of your chat.
Gilson: ok,did you check your bank statement?
massoud1207: of course i did
massoud1207: and there is no money
massoud1207: where are you getting your info from?
massoud1207: why are you telling me they paid me on 10/5?
massoud1207: to many different stories its very suspicious if you ask me. what happened to telling your players the truth. how can you get 9/29 to 10/5 to my payment has been escalated confused, does anyone care to be up front with there players.
massoud1207: can you show me any proof that you really sent my winnings to my account.
massoud1207: hello
Gilson: the best option for you,is to call us back in 12 hours so you will be able to chat directly with the right person
massoud1207: and who may that be?
Gilson: the payment department
massoud1207: do you see why i am frustrated i keep getting a different answer with everybody i speak to
massoud1207: what time are they in?
Gilson: 10 am European time

as you can see by my conversation with live chat, they keep telling me different ecxuses one minute i should have received it on 9/29 then it was 10/5 then it was escalated, who knows but the point is i dont have winnings yet.

massoud1207

• United States

9 years ago

as you can see by my pics, there has been no attempt to transfer any money into my account. it was told to me by the payments dept that they wired the money on sept 29th 2016 but that is not the case , there was no money credited into my account. please refer to attachments . thank you

Club Player Casino Complaint Stats

Resolved 240 / 250

Avg. Amount $2,880

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Club Player Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 224 out of 233 complaints in this category have been resolved.

This operator's average complaint duration is 17 days, while the average duration across all operators is 8 days.

Club Player Casino Complaints

See all complaints for this casino

Delayed withdawal payment

Tawny

On 7/17/26, a withdrawal request was made in the amount of $2300. Lacking any update, on 8/7/26, I chatted with Ronald Grant in customer support. During this chat, the withdrawal request was expedited.

On 8/12/26, I received an email notifying me that my payment was on the way and it should be received in 7 to 10 business days. There was no mention regarding the amount for this payment.

When payment was not received on 8/21/26, customer support was again contacted for an update. Ronald Grant again responded and checked on the status of the payment. He informed me that the processor had split the payment and that $$1250 should be received by 8/26/26. The balance of $1050 would then be placed in the queue for approval which would take 7 to 10 business days. Once approved, payment would be received in another 7 to 10 business days.

As of this writing, it has been 5 weeks since the withdrawal request was submitted. I've been playing at this casino for more than a decade. In the past, I've never had an issue with withdrawals up to the casinos $2500 weekly limit. It's very frustrating to have waited this long only to have to wait another 4 to 5 weeks to receive full payment. I feel that this entire matter needs to be expedited and full payment received within a timely matter.

Resolved

$2,300

Slow withdrawal payments once again

On 2/5/26, a withdrawal request for $2500 was submitted to Club Player Casino. On 2/6/26, 5 more withdrawal requests for $2500 each were submitted to the casino. In total, $12,500 in winning have been requested. Today, 18 days have passed since the first request and 17 days for the other requests and no funds have yet been received.

On Friday, a chat was made to casino support. During this contact, the first request was escalated and I was told that there would be a response within 72 hours. At the time, a request to escalate the other five withdrawals was also made. A response was given that each request would be addressed individually once an earlier request was handled.

Today, 2/23/26, an email was received stating that a payment of $2500 would be made within 7 to 10 business days. This seems like a long time to wait for payment, and at the rate that things are proceeding, it will be several months before all withdrawals will be received. It it my understanding that the casino allows withdrawals of $5000 per week and crypto requests are made more quickly.

Thank you Ask Gamblersin advance for any assistance that can be provided to expedite my withdrawals.

Resolved

$12,500

Slow withdrawal payment

I have been having a hard time receiving my requested withdrawal from Club Player Casino.

On 12/18/25, a withdrawal request was made for $1000. A week later, an inquiry was made to customer support and their response said that payment was scheduled for the following week. On 1/2/26, payment still had not been received, so customer support was again contacted. The agent told me that the withdrawal would be expedited. On Monday 1/5/26, an email was received stating that payment would be received in 7 to 10 business days. Today (1/16/26) is the 10th business day and payment has yet to be received. Again customer support was contacted and I was unable to receive a response informing when payment would be received other than in 7 to 10 business days.

Thank you in advance for any assistance that Ask Gamblers can provide in this matter, I'd like to get this resolved quickly since I have another withdrawal of $1100 that has been pening since 12/29/25 and hope that I won't have to wait a month to receive this payment.

TP

Resolved

$1,000

Payment still unavailable

I signed up account and received a welcome bonus.

I hit and tried to cash out. It advised me to verify my identity, which I did.

They told me my payment could take up to 10 days.

It's been well over the 10-day period, and I have heard nothing back, and I have been unable to get customer support to respond to me.

Resolved

Will they cash me out

My name is < full name removed >. I recently won $5,000 on this platform but have been unable to withdraw my winnings. I’m only offered one withdrawal method—crypto—even though I have a working crypto wallet. Despite this, the site still won’t send the funds to my account. I’m extremely frustrated. I refuse to make another deposit if they’re going to block my withdrawals. I’ve tried to contact support multiple times with no response. The live chat doesn’t load, and emails seem to go nowhere. It’s unfair that they offer multiple deposit methods, yet restrict withdrawals to only one option that doesn't even work. I should be allowed to withdraw using the same method I used to deposit. This kind of behavior feels deceptive, possibly illegal, and absolutely unethical. Casinos should not be allowed to withhold winnings from players. I just want the $5,000 I rightfully won. What steps can I take now to get my money? Please help

Resolved

Payout request approved but not received

January 2, I won 10K. I split the payments up into 4 payments of $2500. They said it would take seven business days to process it for approval was approved. I received emails on all three that were approved. I check every other day and they still tell me the same thing and now I try to login and it says not authorized in my country. And stil have not received the first payment

Resolved

$10,000

Club Player owes 390 USD since Oct 11th

Hi,

I have a withdrawal for 390$ from Club Player that was requested on Oct 11th.

It was approved and has now been over ten business days since approval.

When I ask live chat they just say they will escalate it and to wait more days.

I hate having to come here and file complaints but I hate when casinos don't follow their own terms more.

It's been over a month

Ty for any help

Resolved

$390

I went clubbing

I am from the USA. I have been verified by the casino. I used a coupon that I was entitled to and won $4660.25 on june 24th 2024. Club player paid me $2500 in a coindraw. $2160.25 is late on both approval and payment, I am requesting askgamblers to please mediate this case for me until I receive the $2160.25.

Resolved

$2,160

Winnings not paid

I had won 400.00$ through them and after the fees and that I had 298.00$ I had won. I made deposit of 30$ like they said and the manager sent me an email stating approved and money on its way. I have yet to receive it. They told me my 30$ didnt go through so I have sent 3 emails to financial department with proof and will not respond back.

Resolved

It has been 15 days since I submitted a withdrawal request for $1000

It has been 15 days since I submitted a withdrawal request for $1000. I keep getting told that it is being escalated but nothing ever changes. I’ve had 6-7 different people “escalate” this withdrawal. No change still. Terms say all withdrawal are reviewed and approved or denied within 7-10 business day. After it’s approved then you have to wait another 7-10 business days to receive the payout. Ridiculous. Can someone help me to get Club Player Casino to approve my payout? Seems like they are just playin games at this point.

Rejected

$1,000