I asked for a withdrawal Tuesday morning, I got an email on Thursday asking for verification details. I sent this in almost instantly, got a reply two days later, asking me to send in the same info I sent in, so I resent this on Saturday, it's Monday morning now and I am still waiting.
Contacted customer service and they repeated what I was told countless times before, that the verification team are looking into my documents.
After reading all the negative reviews online I am really starting to get worried
A really disappointing first experience.