Complaint #6 Impressario Casino

They don't release my withdrawal

By Speedsat

7 months ago

I had put in a withdrawal request on October 16, 2025. Impressario Casino has not released my money, though it has been 3 days since I put in the request. I contacted customer service, but have been getting the same standard response saying they will respond by email (but no response yet). Customer service personnel give the same standard response - that they are looking into my case, but there is no update from the verification team. Every customer service personnel member declines to give me a timeline as to when my issue will be resolved. The amount is also less than the daily withdrawal limit (daily limit is C$3750). I request your intervention to help me get my winnings.

Disputed Casino Impressario Casino

Reason Delayed payment

Amount $3280

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

7 months ago

Dear @Speedsat,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Impressario Casino

• Representative

7 months ago

Dear AskGamblers, dear Player,

Apologies. The Greatest Show on Earth stands corrected. A miscommunication between agents led to this unfortunate delay.

The money has already been transferred to the player's account.

Thank you!

The Impressario Casino Team

🎪 Impressario Casino
From Ontario to Perth, it's the Greatest Show on Earth! 🎪

Impressario Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,075

Avg. Complaint Duration 19 hours

Avg. Response Time 8 hours

Impressario Casino Complaints

See all complaints for this casino

Delayed payment of 200 euros

On the 9th of January my withdrawal request for my bank account (Wise) was approved through IBAN.

I have not received that amount yet. Support asked for a statement from my bank (confirming that I did not receive that amount) which I provided them with. No response so far.

The maximum limit of 7 days has passed already. My KYC earlier was successful, otherwise my payment request would not have been approved at all.

Resolved

€200

Casino delaying withdrawals

Hi,

I went and registered to impressario casino by founding it from askgamblers and went and trusted the description about the site on askgamblers.
I have now tried to withdraw my winnings for multiple days after my KYC have been completed. On their site they state (also on askgamblers) that their POLICY is to accept all withdrawals within 24 hours. This has not been the case.
Their live chat will not work on their site and when asked via email they tend to answer something else than what is asked.
They have given zero reasons why they are delaying the withdrawal and when asked about the 24hour withdrawal policy they do not answer.

Resolved

€555