Delayed payment of 200 euros

I had put in a withdrawal request on October 16, 2025. Impressario Casino has not released my money, though it has been 3 days since I put in the request. I contacted customer service, but have been getting the same standard response saying they will respond by email (but no response yet). Customer service personnel give the same standard response - that they are looking into my case, but there is no update from the verification team. Every customer service personnel member declines to give me a timeline as to when my issue will be resolved. The amount is also less than the daily withdrawal limit (daily limit is C$3750). I request your intervention to help me get my winnings.

Hi,

I went and registered to impressario casino by founding it from askgamblers and went and trusted the description about the site on askgamblers.
I have now tried to withdraw my winnings for multiple days after my KYC have been completed. On their site they state (also on askgamblers) that their POLICY is to accept all withdrawals within 24 hours. This has not been the case.
Their live chat will not work on their site and when asked via email they tend to answer something else than what is asked.
They have given zero reasons why they are delaying the withdrawal and when asked about the 24hour withdrawal policy they do not answer.