Complaint #5 Impressario Casino

Casino delaying withdrawals

By Niklas R.

8 months ago

Hi,

I went and registered to impressario casino by founding it from askgamblers and went and trusted the description about the site on askgamblers.
I have now tried to withdraw my winnings for multiple days after my KYC have been completed. On their site they state (also on askgamblers) that their POLICY is to accept all withdrawals within 24 hours. This has not been the case.
Their live chat will not work on their site and when asked via email they tend to answer something else than what is asked.
They have given zero reasons why they are delaying the withdrawal and when asked about the 24hour withdrawal policy they do not answer.

Disputed Casino Impressario Casino

Reason Delayed payment

Amount €555

Discussion

AskGamblers

• Support Team

8 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

nikketx

• Finland • 4 reviews

8 months ago

Indeed it is now. Even though they saying that i have cancelled those is false.

AskGamblers

• Support Team

8 months ago

Dear @nikketx,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Impressario Casino

• Representative

8 months ago

Dear AskGamblers, Dear Player,

"They gave me 100% wager free 111eur"
Indeed, that's the generosity of the Greatest Show on Earth!

"They changed it to 555eur stating it was a ”bonus”"
It was, indeed, a cash bonus, no quotation marks needed. And the terms of the bonus are very clear:

Bonus Terms & Conditions 2.4.4.
From time to time, support agents might consider awarding an instant match bonus or free bonus money as an act of goodwill in a case-by-case scenario. After the wagering requirement has been met, the funds will convert into real cash funds. In such cases, and independently of the type or amount of bonus given, the maximum amount that can be withdrawn from those winnings cannot exceed five times (x5) the bonus amount.

"Now unable to withdraw even the 555e."
The transaction has been made, and the money is already in the player's account. The player can verify this. Please also see the attached document.

Finally, a note from our Support:

"Several times, PL canceled the pending withdrawals and then requested them again. In addition, the last WD he requested today was approved in less than 4 hours".

Based on the above, we kindly ask you to resolve this complaint.

The Impressario Casino Team

🎪 Impressario Casino
From Ontario to Perth, it's the Greatest Show on Earth! 🎪

Impressario Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,075

Avg. Complaint Duration 19 hours

Avg. Response Time 8 hours

Impressario Casino Complaints

See all complaints for this casino

Delayed payment of 200 euros

On the 9th of January my withdrawal request for my bank account (Wise) was approved through IBAN.

I have not received that amount yet. Support asked for a statement from my bank (confirming that I did not receive that amount) which I provided them with. No response so far.

The maximum limit of 7 days has passed already. My KYC earlier was successful, otherwise my payment request would not have been approved at all.

Resolved

€200

They don't release my withdrawal

I had put in a withdrawal request on October 16, 2025. Impressario Casino has not released my money, though it has been 3 days since I put in the request. I contacted customer service, but have been getting the same standard response saying they will respond by email (but no response yet). Customer service personnel give the same standard response - that they are looking into my case, but there is no update from the verification team. Every customer service personnel member declines to give me a timeline as to when my issue will be resolved. The amount is also less than the daily withdrawal limit (daily limit is C$3750). I request your intervention to help me get my winnings.

Resolved

$3,280