Ag Awards

Planet 7 Casino - Refusing $3000 payout after taking money & closed accounts

Complaint Info
Disputed casino Planet 7 Casino
Reason Declined payment
Amount $ 3500
Posted on June 23, 2016

About 6 months ago I was charged several times for 50.00 exactly by "Game Stop - Subscription". It was during the holidays (Nov 2015) so I assumed that my credit card was stolen and i disputed the charges and cancelled my card. Shortly after that, I was blocked from credit card deposits at several Casinos. I found out that some sites had been charging customers under the name of Game Stop, which is a very popular place to buy video games. I even called Game Stop and they said they never charged me. Normally casino's use some weird name that's is NOT THE SAME NAME AS A POPULAR BUSINESS and the charges are never an even amount mind you.

Now in June 2016, I signed up for Planet 7 and I successfully deposited $50, which came out to like $52.33 or something like that. I won $3500 and cashed out. I submitted the required forms and waited for a response. I get an email 2 days later that said they denied my payout because they are affiliated with Club World and they saw that there were charge backs associated with me. The closed my account and told me to have a nice day. If they were not going to pay me, then why did they take my money? Planet 7 is not even a Club World Casino. I did not use the same card since i cut up the other one and i have not had this problem at Dreams or Silver Oak.

Posted on June 26, 2016

Dear @buffy415,

Please let us know if there's some update on your issue.

Posted on June 29, 2016

Hi buffy415--

I'm sorry for the delay in reply--I had to take a bit of time away from work.

I've looked into this issue and the Game Stop charges have absolutely NOTHING to do with us. Further, Club World is not associated with our group of casinos in any way, whatsoever. To be perfectly honest, we're a bit confused by all of this.

Your account is not closed and I believe one of our Escalations Managers has already contacted you regarding your withdrawal. As of now, we are simply waiting for your documents so we can arrange payment for you.

All the best,


Posted on June 30, 2016

Hi buffy415--

I spoke with Lea, our Escalations Manager and she has informed me we've received all of your documents, but one--there is one authorization form for one of your credit cards which is missing.

I believe she's already emailed you regarding this. Please respond to her with that authorization form so we can get your payments moving along. ;-)

I hope you have a wonderful holiday weekend!


Posted on July 4, 2016

Dear @buffy415,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected and it will be closed accordingly.

Thank you for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy