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Fetbet Casino - Entropay withdrawal been ignored and denied after 6 successful deposits

RESOLVED
Complaint Info
Disputed casino Fetbet Casino
Reason Declined payment
Amount $ 500
Posted on April 15, 2017

totally ignores you on chat window, get generic answers to questions not even asked. i found some response at 4 to 5 am local time and told to email support or docs department.also told they would email me. never received 1 email and sent half a dozen,the 1 chat person told me doc department needs to see deposit card with numbers and name showing. I explained through chat once and 4 emails its an ENTROPAY VISA its like a gift card there is no name on it,i went to great detail explaining what entropay card is and how others in industry know what it is and I also sent statements showing deposits 6 in total,they have $500 US in my funds they basically ignore you and avoid I would like to forward all chat logs to askgamblers but im not sure how im a fossil

Posted on April 15, 2017

finally made some contact,withdrawl approved,will wait and see if funds forwarded before lifting complaint

flyrock Canada
Posted on April 16, 2017

funds payed out quickley after matter resolved,easter weekend as well

AskGamblers
Posted on April 16, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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