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Delayed $2,400 payment


I think this is a scam. I won 1800.00 and requested a 2400.00 withdrawal over two weeks ago and NOONE has been able to tell me when I would receive my money. Keep telling me it is a processing time of 30 days. THen when I accidentally cancelled my request and resubmitted it as a check instead of wire transfer they told me the time frame started OVER.
Disputed Casino Palace of Chance Casino
Amount $2400

Discussion

User name

Dear @ChristyCorvin,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Hi Christy--

There is no scam here. Unfortunately, you did cancel your original withdrawal request--when you re-submitted the request, the time frame kicks in once again. We're very clear about our wait times on withdrawals:

https:­//w­ww.p­al­ace­ofc­han­ce.c­om­/terms/

Approval of Withdrawals

1. All withdrawal requests must first be reviewed and approved by the Casino before being sent for payment.

2. All withdrawal requests will be reviewed within 3 to 5 days from the date of the request. Ineligible request will be denied within that time frame.

3. Eligible withdrawal requests will be approved 7 business days after the request date. A maximum of $2,500 will be approved per pay period.

4. Payment will be made in 7 to 10 business days after approval. A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor limitations.

As you requested the withdrawal on the 23rd, this is still within the parameters of our terms and conditions.

All the best,

Tawni

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500