I processed a withdrawal of $170 on the 9th of January, the same day that I sent in all of my verification documents (email number # 503831). I never received a reply regarding my documents but I do have the email number attached to that email. According the Planet 7 the withdrawal was processed/accepted on the 12th of January (wire transfer). After 3 or 4 conversations with Live Chat staff since the 12th of January asking when I would receive my winnings I never got a strait answer and. It seemed they were being deliberately vague. It wasn't until the 20th of January that I was told via another Live Chat that I had to send my banking details to paymen[email protected]casinosupportcentre.com in order for my money to be sent. Why wasn't I told this the previous 4 chats when asking about my withdrawal? So on the 20th of January I sent my banking details to this email address and have just got onto Live Chat now (22/01/2018) to ask if my money has been sent to me and when I can expect to receive it. I was once again told "your withdrawal was processed on the 12th, you should receive it soon". But that didn't make sense because I hadn't told the operator I sent my banking details to that email address, so he was obviously just guessing and telling me what I wanted to hear rather than what is actually going on.
I have had enough of this runaround bordering on fraudulent behaviour regarding my withdrawal. I don't know what else to do to hold this company to account. They are deliberately messing me and many other people around and something needs to be done about it.
All I want to know is when was my money sent to me or when is it going to be sent to me and when can I expect to receive it. They cannot answer these simple questions and I will go as far as I need to in order to hold this company responsible for their pathetic service and refusal to pay their clients. They're happy enough to take the money off people. How can they not realise that treating people like this means that they won't be coming back to Planet 7?