Complaint #366 Silver Oak Casino

I have been waiting on two approved payments that total $4750

By imayqlaff

8 years ago

Message on forum

I made two withdrawals for a total of $4750.

The first was approved on 9/27/2017 for $2375.
The second was approved on 10/4/2017 for $2375

After waiting a couple weeks I contacted support and asked when they would be sent to the processor for payment. They told me that it should not be too much longer and they are working on it.

I have tried several more times to get a date for them to send the payments, but still just a generic comment that they are working on it.

On October 27, I spoke with them and they told me that the first of the two approvals would be sent either Wednesday or Friday of the following week. I called on the following Friday and they said they would get it out as soon as possible.

I really need to get those two approved payments sent out. If there is a hold up, all I ask is the reason and what I can do to get the checks sent off.

I still have another small withdrawal waiting to be approved, but I don't want to play anymore until I know that the withdrawals will be getting taken care of in a timely fashion.

Thank you,

Peter

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $4750

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

imayqlaff

8 years ago

Tawni,

Thank you so much! I have received and deposited the checks today.

We can go ahead and close out this complaint.

Thank you!

Peter

AskGamblers

• Support Team

8 years ago

Dear @imayqlaff,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Silver Oak Casino

• Representative

8 years ago

Hi Peter--

As you're already aware, your tracking has come through and your payment is set to be delivered today, before noon. ;-)

Again, I apologize for the delays you've experienced with this.

All the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

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