On March 9, I submitted a withdraw request for $2500. It was approved on March 16 minus a $200 bonus. That was fine, but it took me 3 weeks to receive the funds after approval. On March 10, I submitted a withdraw request for $1500. It was not approved until March 27. 17 days it took for approval even though it states 7-10 days. Here it is April 19, and I still have not received the money. I keep calling and emailing them, but they keep playing games with me. They don't know when the processor will release the funds. It has been 6 weeks since my original request. On March 29, I made 2 more requests for $2500 each. They had to be made separately as the limit is $2500. On April 9, I got approval for one of the requests, minus the $200 bonus. The other request is still sitting in pending, 21 days later.
They have no idea where my other $2300 is either.
I believe I have been more than patient. I have played at other casinos and not had any problem. But 6 weeks waiting on my money is ridiculous. As I told them, they don't wait for their money as my card gets charged right away. Can you please help me resolve this? I do not see a way to attach the screen shot, but I do have it to submit. Thank you