Complaint #3 HypeKasino

Withdrawal not processed despite confirmation

By Sami ullah W.

2 months ago

Title: Withdrawal not processed despite confirmation – HypeKasino

Complaint:

I am filing this complaint regarding a delayed withdrawal from Hypekasino.

I made a deposit and completed my KYC verification before placing any bets, specifically to avoid issues during withdrawal. After playing, I requested a withdrawal of approximately €130.

At the time of my withdrawal request, my account was fully active and there were no restrictions. The withdrawal request was successfully submitted and acknowledged.

Later, I contacted support multiple times, and I was clearly informed that:

- There were no restrictions on my withdrawal
- My withdrawal would be processed normally
- Any withdrawals requested before account closure would still be paid

After this, my account was restricted due to a responsible gambling request I made. However, this was AFTER my withdrawal request had already been submitted.

Despite this, I have not received my funds.

Since then, I have received multiple responses from support stating:

- The withdrawal is in queue
- It is undergoing additional verification
- They are waiting for a response from the financial department
- There is no timeframe for processing

However, no clear reason has been provided for the delay, and no issue or violation has been communicated to me.

It has now been more than 48–72 hours, and I am only receiving repetitive responses with no progress.

I would like to highlight:

- My withdrawal request was made BEFORE any account restriction
- The casino confirmed multiple times that such withdrawals would be processed normally
- I have completed KYC and complied with all requirements

I request AskGamblers to assist in resolving this matter and ensure that my withdrawal is processed as promised.

I have attached all conversation secreenshots

Thank you.

Disputed Casino HypeKasino

Reason Delayed payment

Amount €130

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sajketw

• India

2 months ago

I will be happy to recive my winnings and thanks again

Hypekasino and askgamblers

For helping me

Thanks I will update here once I receive the winnings

HypeKasino

• Representative

2 months ago

Dear SAJKETW & AskGamblers Team,

Thank you both for your patience throughout this process.

We are pleased to inform you that the necessary gamecheck has now been successfully completed on the game provider’s side, and the winnings have been fully verified as legitimate.

We sincerely apologize for the delay in processing.
Please understand that we take the security and integrity of our platform very seriously. As part of this commitment, additional verification checks may occasionally be required. These procedures are standard and are designed to ensure a safe and fair environment for all players. If a player has no malicious intent, there is absolutely nothing to be concerned about during such reviews.

SAJKETW, we would also like to clarify that we did not make any definitive claims regarding opposite betting. Rather, we considered it as a possibility due to certain system alerts that were triggered during the review process.

We genuinely apologize if this gave the impression that you were being accused of dishonest behavior toward the casino - this was not our intention.

We would also like to confirm that all payments will be processed and paid out to the player in the regular manner and within the standard withdrawal limits.

Thank you once again for your understanding and continued patience.

Best regards, 
Peter

Sajketw

• India

2 months ago

Dear AskGamblers,

I have attached screenshots of my actual gameplay for your review.

As clearly shown, I was playing Evolution live Blackjack with normal single bets. This is a standard player vs dealer game, where opposite betting is not possible.

The screenshots also demonstrate normal betting behavior, including standard bet sizes and natural win/loss progression.

This directly contradicts the casino’s claim of “opposite betting patterns.”

I kindly request the casino to provide specific and verifiable evidence of their allegation, as my gameplay was clearly standard and compliant.

Thank you for your assistance.

HypeKasino Complaint Stats

Resolved 2 / 2

Avg. Amount $519

Avg. Complaint Duration 3 days

Avg. Response Time 1 day

HypeKasino Complaints

See all complaints for this casino

The casino is delaying my payment

Hello, I made a withdrawal from this casino on September 13, 2025, by bank transfer, and everything went smoothly. Then I wanted to make a second withdrawal, and that's when the nightmare began, as they removed my bank transfer withdrawal option. So I contacted customer service several times. Since then, there have been many contradictions. They told me that bank transfer withdrawals are not available from my region (even though I used this service two days earlier). Then they told me to withdraw my money to my Visa card, so I made this withdrawal, and now they tell me there's a problem with it. I'm mentally tired of always having to ask for my money back. So I'm asking the casino to kindly pay me by bank transfer.

Resolved

€750