The casino is delaying my payment

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

I have received my payments. You can therefore close the complaint. Thank you, have a nice day.

Dear Pascal59,

Thank you for reaching out and giving us the opportunity to clarify the situation.

First and foremost, we fully understand how important timely access to your funds is. Please rest assured that we have no intention of delaying or withholding customer withdrawals. One of our highest priorities is to process all withdrawal requests as quickly and efficiently as possible, allowing you to access your funds without delay.

While minor difficulties on the payment provider's side may occasionally arise, our Finance Department remains fully committed to addressing and resolving such matters as quickly and efficiently as possible.

Immediately upon receiving your report regarding the absence of the bank transfer withdrawal option, our Finance Department carried out a thorough analysis of the situation. Following this review, the team provided an update confirming that the option had been temporarily disabled due to regional restrictions in your area. In the meantime, to ensure uninterrupted access to your funds, we promptly offered you alternative withdrawal methods, including cryptocurrency or credit card. Since cryptocurrency was inconvenient for you, you chose to continue with credit card withdrawals.

Between September 13 and September 16, you submitted 5 credit card withdrawal requests. Unfortunately, all of them were returned to your gaming balance due to rejections on your bank’s side. We promptly advised you to make a deposit using a new credit card to successfully request a withdrawal to it; however, no deposits using the new credit card have been made.

At the same time, our Finance Department closely monitored the situation with the bank transfer option to ensure the issue was resolved promptly. As of today, we are pleased to inform you that the bank transfer withdrawal method has been fully enabled.

We sincerely appreciate your cooperation and patience throughout this process, and sincerely apologise for any inconvenience you may have experienced.

Best regards,
Peter

Hello,
After many days of waiting, the finance department has once again given me the option of withdrawing funds via bank transfer.
I therefore received my first payment yesterday, the second is currently being processed, and once I receive it, I will be able to close this complaint as resolved.