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Club Player Casino - Huge Delay in Withdrawal

RESOLVED
eddiejmars United States Message
Posted on 11 July 2017

I recently got lucky and won 1500 playing Enchanted Gardens. I decided to stop while I was ahead (a rare enough thing for me to do), and requested a payout. It has been over 2 months now I believe and I have contacted their support at least 5 times requesting help. Every time they say that they will escalate it to the finance department so that they can get it to me, but nothing happens. So I repeat the same process a week later.

The withdraw was approved and I have already been verified. My patience is running thin and I need the money I won please.

Posted on 14 July 2017

Hi Edward--

I'm very sorry for the delays you've experienced with this, but I do see some good news...

The Bitcoin payment was made to your wallet on the 12th. ;-)

Again, I apologize for all the frustration with this.

All the best,

Tawni

AskGamblers
Posted on 14 July 2017

Dear @Eddiejmars,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on 14 July 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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