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Horus Casino - Delaying 1,100 PLN withdrawal

RESOLVED

Complaint Info

Disputed casino

Horus Casino

Amount

zł 1100

Posted on June 21, 2019

Hello, first of all sorry for bad english. I have registerd in horus casino something like 27.05.2019. For two firs weeks they have problems whit withdraws request. There was a error and whitdraw request by BTC was not possible. I have try to contact support giving them my btc wallet asking for manual whitdraw. But they dont respond.
11.06.2019 withdraw request was possible, they fix error.

I have deposit there 62 PLN and win 1100 PLN, and im waiting now 9 days to get this money. On the website is information, that withdraw can takes up to 48h.
I was a few times on live chat. But they only say to me that i have to wait or they giving high proirity to my case but nothing change. I dont belive that i can handle myself. Askgamblers can you help me?
I have request withdraw in 3 parts: 500 PLN, 500 PLN and 100 PLN becouse there is a very low limit max 500 PLN at one time (for sure it is a mistake on they website on PLN accounts)

AskGamblers
Posted on June 25, 2019

This complaint has been reopened as per Horus Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on June 25, 2019

Hi SZMALEK1212,

We are sorry that you was waiting all this time for your withdrawal, but as our customer service told you several times we were experiencing technical problems with our BTC payments provider.

We have solved the issue and processed your withdrawal today, and you can find attached the payment proof.

Thanks for your patience.
Horus Casino Team

AskGamblers
Posted on June 25, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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