I opened an account with Leovagas, deposited several times (£800), contacted support twice to remove a bonus I did not ask for played multiple hand of live blackjack and was then subsequently told my account would be frozen as I have previously self excluded from LeoVegas back in 2015.
I was unaware of this but do accept that this is now the case. However, my issue is my balance is currently £1080. As such I have contacted live support at LeoVegas to establish what is happening with my balance. I am given no help whatsoever. I’m just told that “the relevant department will be in touch”. It has now been 4 days and I think it is totally unacceptable for LeoVegas to hold my funds.