Complaint #20 HitNSpin Casino

On September 5, 2026, I made several withdrawals

By Isabelle A.

3 weeks ago

Here are the facts:

On September 5, 2026, I made several withdrawals of 9 x CA$650 each. None were processed and they remained in "New" status. Subsequently, I rejected some withdrawals myself in an attempt to restart the process, but this did not change the fact that an additional CA$3135 was withdrawn on September 7. The balance is blocked for withdrawals.

Between September 5th and 6th, I provided all the required documents: front/back photos of the card used for deposits (5584 90XX XXXX 4115), selfie with my ID, selfie with my ID and my open account, proof of connection.

On September 6th, an agent confirmed to me that the documents were "already done and approved".

On September 7, another agent claimed that the documents "had not been validated", contradicting previous validations.

Between September 7th and 8th, the casino started asking again for the same documents already provided.

On September 8th, I was asked to take a technically impossible photo: holding my ID, my credit card, and my phone displaying my account at the same time. I still managed to do it.

As of today, I am pending **CA$9,200** in withdrawals, and the system is **no longer allowing any withdrawals**, despite a balance of CA$9,248.99. The withdrawal button is disabled and withdrawals remain blocked.

The contradictions between agents, the repetitive requests, the impossible demands and the complete blocking of withdrawals suggest a strategy aimed at preventing the payment of funds.

I ask Askgamblers:

1. To examine the compliance of Hit'n'Spin's KYC procedures;

2. To assess the contradictions between the agents;

3. To intervene so that my withdrawals of 05.09.2026 (totaling $9,200 CAD) are processed without undue delay.

I can provide all the screenshots and dated conversations.

THANKS.

Disputed Casino HitNSpin Casino

Reason Verification issues

Amount $9200

Discussion

Isa012

• Canada

2 weeks ago

As I already mentioned, I have not made any new deposits since August 31st. One positive point is that the RTP is excellent — I genuinely give credit for that.

However, the way the system works is problematic.

For example, if you withdraw $2,000 from a $3,000 balance, you are left with $1,000 available to play with, yet your balance still displays $3,000.
This makes it extremely easy to exceed the actual available amount ($1,000).

And if you do exceed it, the previously withdrawn CA$2,000 suddenly becomes available again without any action on your part — forcing you to submit a new withdrawal request. This mechanism is confusing and misleading.

Secondly, all winnings are divided into small withdrawal tranches of CA$650. Since yesterday — and considering that my last withdrawal on Tuesday was supposedly rejected by the bank — I submitted withdrawals through two new different payment methods. Both remain “in process of verification .”

Finally, as of today, my balance is CA$6,400, and I have not received anything since last week, except two CA$650 payments on September 9th.
The situation remains unresolved. The support team themselves stated that withdrawals should not take more than 24 hours to process, yet nothing has been paid since last week.

This delay and inconsistency are unacceptable.

Isa012

• Canada

2 weeks ago

Hello,

I would like to provide an updated status regarding my complaint. My KYC verification is fully completed.

It has now been 11 days since my withdrawals were submitted, and only two payments of CA$650 have been processed (a total of CA$1,300). No other withdrawals have been paid since last Thursday.

During these 11 days, the funds from the withdrawals dated September 5th were spent and then won back again — it is always the same money from the same balance. Nothing has changed on my side.

Every day, the balance moves and there is always a minimum amount available that could be processed. Yet the casino is not paying anything. This clearly shows that the issue is not with the funds, but with the way the withdrawals are being handled.

This week, the casino informed me that one of my approved withdrawals was “refused due to a technical error,” even though it was sent to the exact same payment method that successfully received the first two CA$650 payments. This explanation is inconsistent and not credible.

I have already initiated mediation with external complaint platforms due to the lack of progress and the unreliable handling of my withdrawals.

As of today, CA$4,540 is still pending. I kindly request AskGamblers to keep the case open, as

Isa012

• Canada

2 weeks ago

Hello,

I would like to provide an important update regarding my complaint. My KYC verification is fully completed, despite a very complex and lengthy process.

So far, I have only received CA$1,300 (two payments of CA$650). No payments have been made since last Thursday.

This morning, the casino informed me that one of my approved withdrawals was “refused due to a technical error,” even though it was sent to the exact same payment method that successfully received the first two CA$650 payments. Here is the message I received:

“We inform you that the withdrawal request has been refused due to a technical error. We recommend renewing your request using another payment method available in your profile.”

I also want to clarify that several withdrawals dated September 5th were spent and then won back again — it is always the same money, from the same balance. The casino is treating these as separate situations, but they all come from the same approved funds and the same verified payment method.

As of today, CA$4,540 is still pending. The casino continues to pay extremely slowly or not at all, and the process is inconsistent and unreliable.

I am monitoring the situation daily and kindly request AskGamblers to keep the case open, as no real progress has been made.

Thank you.

AskGamblers

• Support Team

2 weeks ago

Dear HitNSpin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

HitNSpin Casino Complaint Stats

Resolved 4 / 6

Avg. Amount $1,301

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

HitNSpin Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 2 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

HitNSpin Casino Complaints

See all complaints for this casino

Winthdraw refused without reason

I deposited €20 and won €1000.

My account is fully verified and approved. I requested a withdrawal via bank transfer, but my withdrawals have been repeatedly rejected without a clear reason.

I have already submitted multiple withdrawal requests (€1000, €750, €100), all of which were canceled by the casino and returned to my balance.

I contacted support, and they confirmed there are no issues with my account, yet they keep delaying and rejecting withdrawals.

Currently, my latest withdrawal request of €1000 remains in “new” status without being processed.

This behavior is unfair and appears to be an intentional delay tactic.

I am requesting the casino to process my withdrawal immediately.

All evidence (screenshots, communication) can be provided upon request.

Unresolved

€1,000

Account blocking for fictitious reasons and confiscation of winnings

Good day!
I registered here and played for a few days, made many deposits and used the bonus (but I was not lucky to win it)

After another deposit and a series of winnings, I decided to stop, uploaded the documents and created a payment, it was 23.04!!! After which on 25.04 my documents were accepted and the payment went into processing (as I thought)
They just BLOCKED my account without explanation!!!!
after a few hours of chatting it turned out that they wanted an additional photo with a document and an open account (which was blocked and I had no access to it) but they claimed that it was open
after a few hours I unblocked it, I took and uploaded a photo

I thought my troubles were over
30.04 the casino BLOCKED the account again!!!! explaining this by the fact that they no longer provide me with services unilaterally, and they did not pay the money because there is not enough balance,after several hours of arguments and discussions, they unblocked my account for withdrawal of money.

but on 01.05 they canceled this payment for unclear reasons and could not explain the reasons in support themselves.
I created a new payment request and received a message that my payment would be successful, after which my account would be blocked!

when I went to my mail on 05.05

I see a message that my account has been blocked once again and I DO NOT HAVE the right to receive my funds!!!!!

I hope for your help,

The amount is very large for me

I made deposits of 2800 euros!!

Help me.
I hope this post will be useful, also for new players who are going to create an account here and now think twice.

Resolved

HitNSpin Withholding Withdrawals

Hi there.

I hope you are well.

I won €3908 on the 27th of February and made a withdrawal of €1500.

This has not been received, so I followed it up over the last few days and made a formal complaint.

My withdrawal was then cancelled yesterday with the stated reason being that "the transfer was rejected by your bank", which I don't believe, especially as I withdrew to Neteller and not a bank.

I repeated my withdrawal and followed up my complaint. I received a reply stating I needed to wait.

I have now been waiting two weeks for what should be a simple withdrawal.

My account is fully verified,and I have received withdrawals previously.

I have attached screenshots as evidence of the above.

I would very much appreciate your help with this matter.

Kind regards.

Resolved

Deposit amount not credited 288mLtc

I made deposit via crypto 288 mLtc on 22.04.2024 and until today 02.05.2024 the amount is not available in my account. The transaction was successful from my wallet address and also successful with their payment provider. I have sent proof of payment to their support by email but until now no clarity at all. Everytime I contacted their live chat, they keep asked me to wait and wait. They also never reply to my email. So, as I know the transaction with crypto was almost instant but they made me wait already 10 days, and the proof of payment was success from both sides, I think they can not be Trusted. Going to ask to live chat every day with different customer service only wasting time because they I must repeat what is happening and the answer that I got only "please wait". This is completely irresponsible.

Resolved

$24

Refuse to refund my two deposits after trying to deposit for third time

Hello ,

So basically and in short.

I signed up and deposit two times using my visa card both transactions were verified and deposited with no issues.

Third transaction it was declined and says please use a Mastercard and i do not own any Mastercard nor any other deposit methods other than my visa card.

I contacted live chat and they told me that there is a restriction on visa on my region so i asked for a refund as this is not my fault because if there is a restriction it should be made from first deposit so basically they made me deposit first time amount of $350 and then amount of $850 and the third time the restriction came to attention if i knew this would going to happen I wouldn't even deposit for second time or even first time.

I request a refund on my first and second deposits as the payment provider though to restrict my region on third attempt.

Attached live chat screenshots.

Resolved