Here are the facts:
On September 5, 2026, I made several withdrawals of 9 x CA$650 each. None were processed and they remained in "New" status. Subsequently, I rejected some withdrawals myself in an attempt to restart the process, but this did not change the fact that an additional CA$3135 was withdrawn on September 7. The balance is blocked for withdrawals.
Between September 5th and 6th, I provided all the required documents: front/back photos of the card used for deposits (5584 90XX XXXX 4115), selfie with my ID, selfie with my ID and my open account, proof of connection.
On September 6th, an agent confirmed to me that the documents were "already done and approved".
On September 7, another agent claimed that the documents "had not been validated", contradicting previous validations.
Between September 7th and 8th, the casino started asking again for the same documents already provided.
On September 8th, I was asked to take a technically impossible photo: holding my ID, my credit card, and my phone displaying my account at the same time. I still managed to do it.
As of today, I am pending **CA$9,200** in withdrawals, and the system is **no longer allowing any withdrawals**, despite a balance of CA$9,248.99. The withdrawal button is disabled and withdrawals remain blocked.
The contradictions between agents, the repetitive requests, the impossible demands and the complete blocking of withdrawals suggest a strategy aimed at preventing the payment of funds.
I ask Askgamblers:
1. To examine the compliance of Hit'n'Spin's KYC procedures;
2. To assess the contradictions between the agents;
3. To intervene so that my withdrawals of 05.09.2026 (totaling $9,200 CAD) are processed without undue delay.
I can provide all the screenshots and dated conversations.
THANKS.
