I was playing Blackjack on 8th October 2023 on Haz Casino's Vivo Gaming Las Vegas Blackjack table with a limit of $15-$250. The software glitched twice when I placed bets. Funds of $15.00 and $40.00 disappeared from my balance and there is no player support on the live table for Vivo gaming. I checked my game history, the game round states its in progress while games after that were completed. When I contacted Casino's support they said they would investigate with the provider and would update me via email. It has been a week since filing the dispute with the casino and no emails received. I have been following up with the casino Daily and no positive or proper responses on the Estimated time for the dispute to complete. Need this to be resolved ASAP.
Complaint Info
AskGamblers
Dear @Abdefaiz,
The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
One $15.00 on 2023-10-08 at 04:23:06 vivo gaming Las Vegas blackjack: Bet $15.00 Round is still In progress Game ID: 1696735314586 vi and $40.00 on 2023-10-08 at 21:27:03 vivo gaming Las Vegas blackjack: Bet $40.00 Round is still In progress Game ID:1696796752681 vi.
I have already attached the screenshots of the game history above. They are not providing a solution or an Estimated time to fix the problem. They are just saying that they are waiting for a response from the game provider and there is no estimated time to complete it.
Even when I spoke with chat today, there was no proper response. They just say they don't have insights about this as they are only a support team. I am frustrated. It's been almost 10 days since the funds went missing. I have attached today's conversation on chat as well
Hi Ask Gamblers,
The amount of $55.00 has been credited to my Haz casino account. We can close this complaint now. Thanks!
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Haz Casino Complaints
- 2 of 2 resolved
- 1 day avg response
- 6 days avg complaint life
- 49 USD avg amount
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