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ComeOn Casino - Haven't received withdrawal

RESOLVED
Complaint Info
Disputed casino ComeOn Casino
Reason Delayed payment
Posted on September 7, 2015

On the 25th & 27th July I made two separate withdrawals of $200 AUD and after contacting them on August 3 after having not received the money I found out my bank details were wrong so the money was returned to my account. I phoned my bank to find out the details I needed and retried my withdrawal request on the same day and told it was unsuccessful. About 2 weeks later with no sign of the money again I contacted them and asked what happened and I was told the payment team would look into it and get back to me which they never did. About a week later I then contacted ComeOn again and was informed that the withdrawal was successful and should already be in my account-which it wasn't. I was then asked to provide a copy of my bank statement for the date period which I complied with and they told me last week that they are chasing it up with the payment provider. After again hearing nothing I've contacted them the past few days, and was today told they have sent two separate emails to the payment provider but haven't received a reply. I asked how long until I should be expecting an answer but that couldn't be provided.

I would just like my $400 back ASAP, and feel that compensation should be provided since it's been over 3 weeks now and they're website says a max of 10 days.

Posted on August 28, 2015

Dear Andrew,
We sincerely apologise for the delay in processing your withdrawal. There is an issue with the transaction in one of our payment processors, with whom we are currently investigating the matter. I will follow up on this case on a daily basis and email you back with an update shortly. Once the withdrawal has been cleared, we would be happy to compensate for the delay.
BR,
ComeOn

AskGamblers
Posted on August 31, 2015

Dear @AndrewP94,

Any updates regarding your complaint?

Thank you.

Posted on August 31, 2015

Still yet to hear anything from ComeOn apart from this message.

Posted on September 4, 2015

Dear Andrew,

The withdrawals have been returned to us by the payment provider. According to them it was due to incorrect details being entered. Please contact our customer service for more details.

Sincerely,
ComeOn!

Posted on September 4, 2015

Am I still able for compensation as promised since it's been soo long?

Posted on September 4, 2015

Dear Andrew,

Once the withdrawal has been cleared, we would be happy to compensate for the delay. Make sure you enter the correct bank details.

Sincerely,
ComeOn!

AskGamblers
Posted on September 7, 2015

Based on the player's last comment we consider this case as resolved and it is now officially closed.

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