Complaint #393 Silver Oak Casino

Haven't received winnings yet

By goldenhomerbudd

8 years ago

Message on forum

To whom it may concern,

Hello my name is Sean Davis and I'm filing a complaint against Silver Oak Casino because I had won over $1200 back in October 2017 and still haven't received it yet. I started off with $500 and in the end the total amount I was supposed to cash out was $1744. I had won $1244 but have yet to see a dime of any of the money. I've sent all the paperwork required to receive the winnings and even updated my address and I have emailed them back and forth about it because the only way to contact the payment department is via email. Here it is January 2018 and I'm still waiting on the money. Silver Oak has been giving me the runaround and they haven't even bothered to respond to my email lately so they left me no choice but to file this complaint. I have been very patient with them but at the same time no one should have to wait 3 months to receive their online casino winnings. Can you please help me resolve this issue and receive my winnings please? Thank you in advance for taking the time to read this complaint and have a blessed day!!!

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $1744

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

goldenhomerbudd

• United States

8 years ago

After almost 3 months by God's Grace I have finally received the $1,744 minus the casino fees of course but I have received the money. Thank you AskGamblers for helping me receive the money. This case is hereby resolved and you can now close this case. Thank you thank you thank you!!!

AskGamblers

• Support Team

8 years ago

Dear @goldenhomerbudd,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Silver Oak Casino

• Representative

8 years ago

Hi Sean--

I'm very sorry for the delays you've experienced with this.

I've checked on your account and I see your payment was sent off to our processor, the day before you lodged this complaint: Paid $1724 + $20 for transaction 82553800. I would expect you'll find the funds in your account in the next day or so, if you haven't already.

I wish you all the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

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I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

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They needed me to update my ID, so I did, and it was approved with no further requests.

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