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Planet 7 Casino - Have not received $100 withdrawal

RESOLVED
Crazykegle California
posted on July 9, 2018.

It has been over a month since I submitted for my withdrawal. It took a while at first because I did not have all the proper paperwork in order. Upon completing all the proper paperwork, I heard nothing until one day, my pending withdrawal of $100.42 was gone and I just had $.42 in my account. I messaged in asking about the withdrawal and was told it had been processed and I should receive it within 1-3 days. It’s been 14 days and still nothing. Now, I can’t even do the live chat on their website because it has been disabled unless I deposit, and I sent an email about 5 days ago and received nothing in return. This online casino makes it impossible to get paid out and no one should be giving them their business.

posted on July 12, 2018.

Hi Christopher--

I'm very sorry for the frustration you've been having with this.

I've checked on your account and I see that the payment was already sent off to our processor: 06/25 Paid $ 100 for transaction #105246469. The batch your wire is with seems to be much slower than usual--if the payment has not yet reached your account, I'm certain it will appear in the next day or so.

All the best,

Tawni

AskGamblers
posted on July 12, 2018.

Dear @Crazykegle,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if and when you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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