Complaint #20 HappyLuke Casino

Already gone 1 month without giving my withdrawal

By Amarjeet S.

3 years ago

Happyluke doing froud with me

I win in Happyluke. I put widraw my money they request for verification. I give all documents customer care support ask me my account is fully verified.

After that my widrawal still pending. i chat with customer service they ask me they verifing my widrawal. I was waiting 10 days but after that I contact with them they ask me they checking my gameplay.

I connect many times, they telling me same: we do not receive any update from relevant department.

Please help me to solve my issue.

Disputed Casino HappyLuke Casino

Reason Other

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

2 years ago

Dear @Amar9781,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

HappyLuke Casino

• Representative

2 years ago

Dear all,

As communicated to AskGamblers support via email, we received confirmation from the provider that the gameplay check was cleared on June 7 and the player's withdrawal was processed on the same day.

Please let us know in case there is anything else we can help you with

AskGamblers

• Support Team

2 years ago

Dear all,

Kindly note that the AskGamblers Complaint Team has just extended the response timeframe for another 96 hours in the hope that HappyLuke Casino management will soon provide an update regarding this complaint.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.