No refund after closing account

I played at Gxmble Casino between April 30 and May 1, 2026.

During that session, I won a large amount while playing with my own deposited funds. I stopped playing in the early morning of May 1 with a balance of €38,028.65.

I initially attempted to withdraw €9,000, but the withdrawal was marked as “under review.” I contacted live support and was informed that due to the large amount, withdrawals were limited to €1,000 per day and €2,000 per week. Support explained that I could keep multiple €1,000 withdrawals pending and they would be processed one by one after review.

Following this explanation, I cancelled the €9,000 withdrawal and submitted two separate €1,000 withdrawal requests.

Shortly after, I was asked to complete account verification. I provided:
• passport copies,
• proof of address documents,
• phone verification via SMS code,
as requested by the casino.

Later that same day, I received confirmation from Gxmble that my account was fully verified.

After waiting several business days without receiving any payment, I contacted support again. During this period I continued playing slightly because I became concerned that the casino might accuse me of depositing only to withdraw winnings. Eventually I stopped playing entirely with a remaining balance of €34,518.15 plus two pending €1,000 withdrawals.

I would also like to mention that the game on which I won the largest amount suddenly stopped loading afterward and displayed an “internet connection problem,” while other games on the site loaded normally.

On May 11, 2026, I received an email stating that my account had allegedly breached the Terms and Conditions. My account was permanently closed, my winnings confiscated, and I was informed that my payment methods and personal details had been blacklisted.

However:
• no specific Terms and Conditions clause was provided,
• no evidence was presented,
• no gameplay logs or timestamps were shared,
• and no explanation was given regarding what exact rule I allegedly violated.

The casino refunded €1,500of my deposits, which is also confusing because:
• my total deposits were approximately €1,500,
• one earlier deposit had included a bonus which was fully lost,
• and my final €250 real-money deposit (without bonus funds) was the deposit from which the winnings were generated.

I usually play with high stakes (€10–€50 bets), but all bets placed were allowed directly by the games and casino system itself. At no point was I prevented from placing those bets.

After receiving the confiscation email, I immediately attempted to log into my account but access was completely blocked.

On May 14, 2026, I formally requested:
• the exact Terms and Conditions clause allegedly violated,
• supporting evidence,
• gameplay logs,
• timestamps,
• and clarification regarding the confiscation of my winnings.

To this day, I have received no response.

I have screenshots, live support conversations, email correspondence, withdrawal screenshots, deposit proof, refund proof, and verification confirmation emails available as supporting evidence.

hello there,

I have used gxmble website for quite some months, I verified my account twice (second time recently because my proof of address expired) I had made 3 withdraws in the total value of 1400$, i waited 9 days since the first one, and the live chat just kept saying there was a high volume of withdraws, and big delays that the financial department team was having trouble handling it. Today i wake up to a banned account and an email saying the following "We regret to inform you that your account has been banned. After an investigation of your gameplay, we have located suspicious activity on the games that you were playing." i dont understand, i won all my bets fair and square, i mean most of the profit comes from football even. Please do help me out, they have 0 proofs of what they are claiming. I would hate to be scamed another 1400$.

Best regards

Some time ago I filed a complaint with Askgamblers about this casino. I was asked to send all the correspondence, which I did. But, my letter did not reach you for some reason, and the complaint was rejected. Therefore, I file the complaint again with all the information attached.
I opened a casino account using a link from Askgamblers, made a deposit, made several sports bets, and requested a withdrawal. I was asked to pass a check, which I did. I received an email that my account has been verified. Then I made a withdrawal request, but soon I could not log into my account and received an email with the following content: "Hello, Roman,

I hope this letter finds you in good health.

We are sending you this email in connection with your withdrawal request. Unfortunately, your withdrawal was rejected and your winnings were confiscated.

The reason for the confiscation of your winnings is that we found that you abused the sports betting system, which is simply unacceptable, it also led to the blocking of your account with us.

Thank you for your patience and understanding."
I want to say that my bets were both winning and losing, and the bets were small - up to a hundred dollars. Therefore, I personally could not influence the results of these matches with such sums, and in all the matches I won. This is not the first time I have come across this, when a casino is unable to pay a win honestly, tries by any means and methods, and its rules (according to which the casino can confiscate any winnings without justification) do not pay money.
I consider this a fraud, I ask you to understand this situation and help me get my money back.
The amount on the account was $304.