Closing the account and canceling the balance of 304 dollars

I played at Gxmble Casino between April 30 and May 1, 2026.

During that session, I won a large amount while playing with my own deposited funds. I stopped playing in the early morning of May 1 with a balance of €38,028.65.

I initially attempted to withdraw €9,000, but the withdrawal was marked as “under review.” I contacted live support and was informed that due to the large amount, withdrawals were limited to €1,000 per day and €2,000 per week. Support explained that I could keep multiple €1,000 withdrawals pending and they would be processed one by one after review.

Following this explanation, I cancelled the €9,000 withdrawal and submitted two separate €1,000 withdrawal requests.

Shortly after, I was asked to complete account verification. I provided:
• passport copies,
• proof of address documents,
• phone verification via SMS code,
as requested by the casino.

Later that same day, I received confirmation from Gxmble that my account was fully verified.

After waiting several business days without receiving any payment, I contacted support again. During this period I continued playing slightly because I became concerned that the casino might accuse me of depositing only to withdraw winnings. Eventually I stopped playing entirely with a remaining balance of €34,518.15 plus two pending €1,000 withdrawals.

I would also like to mention that the game on which I won the largest amount suddenly stopped loading afterward and displayed an “internet connection problem,” while other games on the site loaded normally.

On May 11, 2026, I received an email stating that my account had allegedly breached the Terms and Conditions. My account was permanently closed, my winnings confiscated, and I was informed that my payment methods and personal details had been blacklisted.

However:
• no specific Terms and Conditions clause was provided,
• no evidence was presented,
• no gameplay logs or timestamps were shared,
• and no explanation was given regarding what exact rule I allegedly violated.

The casino refunded €1,500of my deposits, which is also confusing because:
• my total deposits were approximately €1,500,
• one earlier deposit had included a bonus which was fully lost,
• and my final €250 real-money deposit (without bonus funds) was the deposit from which the winnings were generated.

I usually play with high stakes (€10–€50 bets), but all bets placed were allowed directly by the games and casino system itself. At no point was I prevented from placing those bets.

After receiving the confiscation email, I immediately attempted to log into my account but access was completely blocked.

On May 14, 2026, I formally requested:
• the exact Terms and Conditions clause allegedly violated,
• supporting evidence,
• gameplay logs,
• timestamps,
• and clarification regarding the confiscation of my winnings.

To this day, I have received no response.

I have screenshots, live support conversations, email correspondence, withdrawal screenshots, deposit proof, refund proof, and verification confirmation emails available as supporting evidence.

hello there,

I have used gxmble website for quite some months, I verified my account twice (second time recently because my proof of address expired) I had made 3 withdraws in the total value of 1400$, i waited 9 days since the first one, and the live chat just kept saying there was a high volume of withdraws, and big delays that the financial department team was having trouble handling it. Today i wake up to a banned account and an email saying the following "We regret to inform you that your account has been banned. After an investigation of your gameplay, we have located suspicious activity on the games that you were playing." i dont understand, i won all my bets fair and square, i mean most of the profit comes from football even. Please do help me out, they have 0 proofs of what they are claiming. I would hate to be scamed another 1400$.

Best regards

A few days ago on 02-06-23 i have made a deposit of 130 euro’s on Gxmble by AstroPay. There was a delay in the payment and i regretted my decision too gamble due too a gamble problem. So I send them a mail too close mine account and mine money back. Shortly after that I got a email back that mine account was closed and that I didn’t make a deposit. But the money was from mine bank account. So I contacted AstroPay who send a proof of payment wich i could sent too the customer service. But the don’t reply too mine e-mails. I also used different accounts because I think the blocked me. Also when I contact the customer service by chat the immediately block me. I have gamble a few years and never been treated this way. I could withstand mine addiction by closing mine account and then been treated this way is very sad.