My two deposits are pending for last 24 days

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's side. Consequently, the casino has no means to track or recover the aforementioned funds.

We strongly advise the player to seek further assistance directly with their bank or financial institution.

Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Dear Team,

Firstly the missing amount is 15,000 and not 15,500.

Secondly, this is simply not possible that you have not received the funds as the amount is successfully debited from my bank account and is successfully credited to your provider account.

I have already shared the bank statement as well as the video of the transaction.

So, kindly do what is required and kindly add the amount to my gaming account.

Thank you for your patience while we completed our investigation.

We can confirm that we successfully received your deposit in the amount of 21,200, and this has already been credited to your account as you indicated.

However, regarding the amount of 15,500, our investigation shows that this deposit was not received on our end.

Once again, we kindly ask for your patience as we require additional time to investigate this matter. This is a complex issue, and we are doing everything we can to identify the cause. We will provide an update as soon as we have more information.