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ALG Oracle 360 Roulette casino


Hi,

Play ALG Oracle 360 Roulette casino
I play from number 8 and hit number 30 for $10, but I didnt get $360 credit.
round id:242608383 UTC 14:16:45 / 1:16am Melbourne Time 20/12/2020

Balance $3445 and bet $150, if winning my credit balance after winning number 30 should be $3805 but is still $3595. Missing $360 credit.
I did log a complaint, but Goldenstar casino refuse to pay and said nothing wrong from they system. this is after round after round id:241608383. 19/12/2020 at 14:16:02 number 8.

second complaint, not credit.
Play ALG Oracle 360 Roulette casino
Round id: 88608803 UTC 11:31:03 / 10:31pm Melbourne time 24/12/20
Balance: $3935 bet $180, after credit should be $3935+720=$4655 but after winning number 32, still only show $4115, missing $720 credit.

Third complaint:
ALG Oracle 360 Roulette casino
Round ID: 59609233 UTC 10:56:04 / 9:56pm Melbourne Time 29/12/20
Balance:$994 bet $445, wining number 17 $25 bet, $900. $994+900=$1894 this is should be the balance, but is come back as $1439. Missing $900 credit.

4th Complaint
ALG Oracle 360 Roulette casino
Round ID: 66609233 UTC 11:04:17 /10:04pm Melbourne Time 29/12/20
Balance: $464 bet $450, winning number 16 bet $100, $464+3600=4064 balance. But after winning, didnt get the credit and still show $464 on balance.

Goldenstar need to pay me $360+$­720­+$9­00+­360­0=$5580 credit should be in my bank account.

I did make a complaint but they said nothing wrong and refuse to pay me, but this ALG Oracle roulette now recently start having bugs or some software issue/glitch. That's why I take pic for all my bet. Im definitely did bet according to hsitory and bet, but all my bet didnt show on they history, cause they have software glitch issue. Lucky I take pic for all my bet.

Please protect me as a player, and pay back my winning. This is ALG software glitch issue.

Thanks
round id 242608383 UTC 141645  part 2.png round id 242608383 UTC 141645.png Round id 88608803 UTC 113103.png Round id 88608803 UTC 113103 part3.png Round id 88608803 UTC 113103 part2.png Round ID 59609233 UTC 105604.png Round ID 59609233 UTC 105604 part2.png Round ID 59609233 UTC 105604 part3 .png Round ID 66609233 UTC 110417.png Round ID 66609233 UTC 110417 part2.png Round ID 66609233 UTC 110417 part3.png Round ID 66609233 UTC 110417 part3.png Round ID 66609233 UTC 110417 part4.png
Disputed Casino Golden Star Casino
Amount $180

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Golden Star Casino management acted accordingly.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Dear LUCKY 888 and Askgamblers Team,

We would like to inform you, that after the audit on the side of the gaming provider, the situation is following:
There are all bets of the player with round IDs. The only one match was found - round ID 241608383. Moreover, the bet was a winning one - the player got 180 AUD. The winnings were credited immediately and correctly. All the other round IDs were also checked - there are no such round IDs in the LUCKY888's play.

We hope for your understanding and fairness, and we kindly ask you to mark this complaint as resolved.

Thank you for cooperation and understanding!

Sincerely,
Golden Star Casino team
User name
Dear LUCKY 888,

After you are provided with proofs from the provider, you will be able to check all the information and make sure that the game flow was not affected by any technical issues.

Be so kind to wait, hopefully, not for much longer.

Thank you for cooperation and understanding!

Sincerely,
Golden Star Casino team
User name loyalty-level-2
Hi,
With the picture proof of before and after bet and even showing my winning number on the table result on picture. Im did not know why you refuse to pay me out.
Only the camera now can show the proof, or the provider know they have a glitch on the software, so didnt provide a camera record, so they not admit is they wrong for having a software glitch and not pay out someone winning.

Golden Star Casino Complaint Stats

Resolved 27 / 27
Avg. Amount $3,125
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

Golden Star Casino Complaints

See all complaints for this casino
Refund delayed declined
Dear AskGamblers Team! I'm writing a complaint because i have troubles getting my money from Golden Star casino! I stumbled upon the website, and decided to sign up. Before signing up I have asked their live chat whether if I'm allowed to place bets from Finland , which they have confirmed therefore I've signed up. Once the deposit went through however I couldn't place any bets. I contacted their customer service via Live Chat and they were not able to resolve this issue. Next I wanted to withdraw my money however I was denied, due my profile was not verified yet. I verified it and after verification they have told me that I can't withdraw my money unless i wager 3x times the deposited amount. Therefore they've directed me to send an email to their customer service from which i've later received that due to geo-restrictions I am unable to wager my money. So at this point I couldn't withdraw my money due to the fact that I was unable to wager because of their geo-restrictions. After that the customer team asked me to provide my bank account details which I did. They've told me that the issues has been forwarded to their payment provider however they could not tell me a definitive timeline how long would it take to review my case. Furthermore I've read the casino's Terms and Conditions and I could not find a paragraph where it says players from Finland are not allowed to participate. Secondly I was mislead by their live chat as they have told me that I can place a bet from Finland, which they've admitted in their apologising email. Lastly if this is the case why am I able to open their website from Finland if they have geo-restrictions? So therefore I think it is completely unreasonable for them to hold my deposited 200 euros as I was mislead by them, furthermore I can not fulfil their wagering requirements due to geo-restrictions, so my money is stuck with them. I would like to ask Golden Star Casino to provide an immediate payback of my deposited funds as they are holding my money wrongfully. 4 days have been passed and there is still no information from them.
Status solved Resolved
€200