I was playing the slot Football Star and my spin landed 4 scatters. Then, instantly it gave me an error message indicating that I needed to contact customer support. I pulled up the Live Chat with support to report the problem and after starting to talk with Roy I was kicked out of Live Chat and it became unavailable for me to try and resume chat. I sent a message through Contact Us on the website and resumed playing games. After a couple hours I got a response asking for the exact time of the incident and the last bet which I provided both. I attempted to go back into Football Star because I have had a game freeze before and pick up where it left off. The game did exactly that but 7 free spins into the 20 that were awarded the game locked again and following this time it would not allow me to re-enter the game. I have included a screen shot of this lockout. I went to play in the live casino and encountered another issue while playing blackjack. At the end of a hand I won, the software changed my balance to 0, when it should have been 20mBTC and would not let me place a wager. I exited the live casino and my updated balance became .0102 BTC. I reported this event by email to CLoudbet since Live Chat was not available and included the game id number. Eventually the incidents were elevated to their casino team where after 4 days it still sits with no correspondence or updates.